Job Summary

The Senior Director, Growth Strategy & Execution serves as the operational leader responsible for translating Elevation Health Partners' growth strategy into measurable execution. This position thrives in a fast-paced, entrepreneurial consulting environment where priorities evolve rapidly, and ambiguity is common. Reporting to the Chief Operating Officer (COO), the Senior Director independently identifies opportunities, develops scalable solutions, and builds the systems, playbooks, governance frameworks, technologies, and operational infrastructure that enable sustainable growth. The position owns the organization's growth operating system, business development operations, revenue execution infrastructure, PMO governance execution, growth technology ecosystem, operational intelligence, and enterprise reporting.

Working under the strategic direction of the COO, the Senior Director leads the execution of enterprise growth initiatives by driving revenue operations, pipeline management, proposal execution, growth analytics, portfolio reporting, launch readiness, and continuous process improvement. This position partners closely with the CEO, CFO/Head of Growth, Principal Consultants, and cross-functional leaders to ensure growth activities are aligned with organizational priorities, operational capacity, and client delivery.

Success in this role is demonstrated by the ability to operate with a high degree of autonomy, anticipate organizational needs, and proactively develop scalable solutions that improve operational performance, organizational effectiveness, and revenue growth.

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

growth strategy Execution

• Lead the operational execution of organizational growth strategies established by executive leadership.
• Translate strategic priorities into scalable operating models, workflows, governance structures, performance measures, and execution plans.
• Monitor organizational revenue pacing and recommend operational interventions to achieve annual revenue targets.
• Develop growth scorecards, performance dashboards, and executive reporting.

revenue operations & business development

• Develop, implement, and continuously improve the enterprise business development operating system, including capture planning, pursuit strategies, proposal playbooks, qualification criteria, opportunity management, and standardized workflows from opportunity identification through project launch.
• Own organizational pipeline visibility, RFP tracking, proposal throughput, conversion reporting, win-rate analysis, and forecasting.
• Identify operational barriers affecting revenue attainment and recommend corrective actions.
• Partner with Principal Consultants to improve opportunity management, proposal development, and portfolio growth.

growth technology & operatonal intelligence

• Own the implementation, optimization, governance, adoption, and return on investment (ROI) of enterprise growth technologies, including Monday.com, Starbridge, ZoomInfo, NotebookLM, AI-enabled workflows, and future business development technologies.
• Configure and continuously optimize enterprise business development technologies, including Starbridge enrichments, AI prompts, capture planning strategies, pursuit workflows (i.e., Shipley method), proposal automation, and knowledge repositories to improve proposal quality, workflow consistency, and organizational adoption.
• Design, implement, and continuously improve standardized workflows that govern opportunity intake, qualification, capture planning, pursuit management, proposal development, handoff to delivery, and knowledge management throughout the business development lifecycle.
• Establish governance to ensure consistent adoption, data integrity, workflow compliance, and effective use of business development technologies, identifying opportunities for automation and continuous improvement.
• Develop and maintain enterprise dashboards, reporting definitions, business intelligence, workflow automations, and executive-ready analytics that support operational and strategic decision-making.
• Monitor technology utilization, operational performance, and ROI, providing recommendations to improve efficiency, user adoption, proposal quality, and organizational effectiveness.
• Partner with the Senior Managers of Enterprise Training & Operations and Technology Operations to develop training, job aids, and change management strategies that support successful technology adoption and sustained operational excellence.

pmo governance & portfolio execution

• Execute PMO governance under the direction of the COO.
• Develop governance standards, monitoring processes, and executive reporting that promote accountability, timely decision-making, and consistent execution across the project portfolio.
• Develop and maintain Portfolio Pulse reporting, project dashboards, launch readiness reporting, and governance reporting cadence.
• Oversee project intake workflows, growth-to-delivery handoffs, and internal kickoff processes.
• Monitor project, portfolio, and organizational risks and escalate issues requiring executive decision-making.
• Develop and maintain organizational risk registers and operational reporting.

growth analytics & continuous improvement

• Develop and maintain organizational KPIs related to growth performance, operational efficiency, and business development execution.
• Analyze trends, identify workflow inefficiencies, and recommend process improvements.
• Lead initiatives that reduce duplication, improve data quality, shorten proposal cycle times, and increase operational efficiency.
• Produce executive reporting that supports strategic planning and operational decision-making.

cross-functional leadership

• Serve as the operational integration lead for Growth and PMO activities, partnering with the COO to ensure alignment between business development, client delivery, resource planning, governance, and executive priorities.
• Drive enterprise initiatives from concept through implementation, independently coordinating stakeholders, resolving barriers, and ensuring accountability without requiring continuous executive oversight.
• Anticipate organizational and executive needs by identifying opportunities to streamline work, improve organizational effectiveness, and reduce operational inefficiencies.

• Provide operational leadership and reporting that enables executive leadership to make informed business decisions.

business process design & playbook development

• Design, document, and standardize enterprise operating procedures, playbooks, governance frameworks, and operational standards that support organizational growth and scalable execution.
• Translate ambiguous business needs into practical, repeatable workflows, decision trees, templates, job aids, and supporting documentation.
• Proactively identify organizational gaps, inefficiencies, risks, and emerging business needs, and independently develop scalable solutions before they become operational barriers.
• Own the lifecycle of enterprise operating playbooks, including creation, implementation, maintenance, governance, and continuous improvement to ensure alignment with organizational strategy, technology, and evolving business processes.
• Develop implementation plans, communication strategies, training materials, and adoption metrics to ensure successful rollout and sustained use of new operational processes and playbooks.
• Monitor adoption, compliance, effectiveness, and process performance, and recommend enhancements based on operational data, user feedback, and evolving organizational priorities.
• Evaluate existing business processes and determine when standardization, automation, technology, or process redesign will improve organizational performance.
• Partner with functional leaders to standardize best practices while balancing consistency with the flexibility required for unique clients, projects, and business needs.

Knowledge, SKILLS, and Abilities

KNOWLEDGE OF:

• Healthcare consulting operations, healthcare delivery systems, and value-based care.
• Business development lifecycle, proposal management, and RFP processes.
• PMO governance, portfolio management, and enterprise risk management.
• Revenue operations, pipeline management, forecasting, and performance analytics.
• Organizational operating models and consulting firm business operations.
• Business intelligence, KPI development, dashboard reporting, and operational analytics.
• Continuous improvement methodologies and workflow optimization.
• CRM systems, project management platforms, AI-enabled business tools, and workflow automation technologies.

SKILLED IN:

• Building scalable operational systems and business development infrastructure.
• Revenue operations, forecasting, pipeline analysis, and performance reporting.
• Executive dashboard development and business intelligence.
• Process improvement and workflow optimization.
• Project and portfolio governance.
• Cross-functional leadership and organizational coordination.
• Facilitating complex operational initiatives across multiple stakeholders.
• Advanced Microsoft Office, Monday.com, CRM platforms, reporting tools, and AI-enabled productivity applications.
• Business process design and documentation.
• Playbook development and operational standardization.
• Change management and organizational adoption.
• Executive facilitation and strategic problem solving.
• Organizational design and workflow engineering.

ABILITY TO:

• Translate executive strategy into measurable operational execution.
• Analyze complex organizational data and develop actionable recommendations.
• Lead multiple enterprise initiatives simultaneously.
• Build scalable processes that improve organizational efficiency.
• Present complex operational information clearly to executive leadership.
• Influence without direct authority across functional teams.
• Anticipate operational risks and recommend mitigation strategies.
• Balance strategic thinking with detailed execution.
• Foster accountability, collaboration, innovation, and continuous improvement.
• Maintain confidentiality while exercising sound professional judgment.
• Thrive in an entrepreneurial, rapidly changing environment with limited direction.
• Independently identify organizational needs and take initiative without waiting for assignment.
• Create structure where little or no structure exists.
• Develop enterprise playbooks, governance frameworks, and standardized operating procedures.
• Manage numerous competing priorities while maintaining high-quality execution.
• Shift seamlessly between strategic thinking and tactical execution.
• Exercise sound judgment regarding when to make decisions independently versus when to elevate issues to the COO.
• Anticipate downstream impacts of organizational decisions and proactively recommend solutions.

SUPERVISION

The Senior Director, Growth Strategy & Execution, reports directly to the Chief Operating Officer and operates with considerable independence in executing organizational growth initiatives aligned with established strategic priorities.

The COO establishes organizational growth strategy, governance philosophy, operating expectations, ownership assignments, resource priorities, and executive decision-making frameworks. Within those parameters, the Senior Director independently develops, implements, manages, measures, and continuously improves the operational systems, reporting structures, workflows, dashboards, technologies, and governance processes necessary to achieve organizational revenue and growth objectives.

The Senior Director exercises professional judgment in managing enterprise reporting, growth operations, PMO governance execution, portfolio analytics, growth technologies, and operational intelligence. Work is reviewed by the COO through established leadership meetings, performance metrics, organizational outcomes, and progress toward revenue and operational goals.

Within the strategic direction established by the COO, the Senior Director is expected to independently identify opportunities, develop recommendations, implement solutions, and assume ownership of operational responsibilities with minimal day-to-day direction. The position exercises considerable judgment in determining priorities, sequencing work, and resolving operational issues, elevating matters to the COO when executive direction or organizational decisions are required.

The position may provide functional leadership to project teams and oversee analysts, coordinators, or future growth operations staff responsible for business development operations, reporting, PMO governance, or growth technology administration.

PHYSICAL AND MENTAL REQUIREMENTS

Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, the employee is required to obtain an annual flu shot, complete COVID-19 vaccination and boosters, and comply with other vaccina