The successful Sr Director of Family Housing Innovation and Implementation will lead the day to day implementation of a grant funded Action Plan. You will be the operational backbone of a transformative, multi-year initiative designed to pilot a scalable Mercy Housing operating platform for unified operations model. You will coordinate and work across the Mercy organization.
This is a hybrid eligible position, that requires travel to Mercy Housing locations.
PAY: $145,000 - 165,000 /salary , dependent on experience.
BENEFITS: - Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- 403b + match
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
DUTIES: Program Leadership & Implementation Management- Participate in leading day-to-day implementation of the Family Housing Innovations Action Plan across all major workstreams as the project scales during the Action Plan period.
- Develop and maintain integrated workplans, timelines, milestones, dependencies, and risk registers.
- Coordinate execution across portfolio growth, unified management model implementation, economic mobility services, change management, communications, and learning and evaluation activities.
- Track progress against Action Plan goals, deliverables, and implementation milestones.
Cross-Functional Project Management- Coordinate activities among Philanthropy, Property Operations, National Resident Services (Resident Impact Metrics), Resident Services, Development, Finance, Accounting, Communications, HR/People & Culture, Learning & Evaluation, and regional leadership teams.
- Manage dependencies across multiple concurrent initiatives.
- Help to facilitate collaboration among internal teams, consultants, evaluators, and implementation partners.
- Ensure issues are surfaced early and resolved effectively to minimize implementation delays.
Learning, Evaluation & Performance Management- Partner with internal and external evaluation teams to implement learning agendas, measurement frameworks, evaluation activities, including the potential for future scaling beyond the pilot period.
- Support development and monitoring of implementation, resident impact metrics, staff and resident experience, and property performance indicators.
- Coordinate collection of implementation lessons, pilot findings, and continuous improvement recommendations.
- Facilitate learning reviews and help translate findings into operational improvements and strategic decisions.
Organizational Change & Adoption- Support implementation of change management, communication, training, and stakeholder engagement strategies.
- Identify implementation risks and adoption barriers across regions and functions.
- Help maintain organizational momentum through consistent communication, stakeholder engagement, and progress visibility.
- Promote a culture of learning, adaptation, and continuous improvement.
Vendor & Partner Coordination- Serve as primary project coordination liaison for consultants, evaluators, technology providers, and external implementation partners.
- Coordinate workplans, meeting cadence, deliverables, and accountability structures with external partners.
- Monitor performance and ensure alignment with Action Plan objectives.
- Coordinate funder-facing reporting, board and executive updates, implementation dashboards, performance narratives, and evidence products that communicate progress, risks, outcomes, and lessons learned to internal and external stakeholders.
Team & Capacity Building- Provide direction and day-to-day leadership to the integration team
- Facilitate some project initiative pilots or trials to track results and recommend strategic pivots, insights and/or timely implementation.
- Lead through both direct and matrixed authority, ensuring cross-functional teams understand deliverables, timelines, data expectations, decision processes, and escalation paths.
- Partner with Finance, Legal, Philanthropy, and program leaders.
MINIMUM QUALIFICATIONS - Eight (8) years of progressive experience in organizational change management, transformation, program management and delivery in real estate, affordable housing, healthcare or related transferable skills.
- Proven experience leading large-scale enterprise transformations with measurable adoption outcomes.
- Strong understanding of change management frameworks and how to operationalize them (e.g., stakeholder engagement, impact assessment, readiness, enablement, adoption measurement).
- Demonstrated ability to influence senior leaders and build alignment across functions and geographies.
- Experience developing governance models and scaling change practices across multiple concurrent programs.
- Track record of delivering executive-ready communications and executive reporting.
- Strong program leadership and stakeholder management skills; ability to manage ambiguity.
- Excellent written and verbal communication skills, including the ability to tailor messaging to different audiences.
- Proficiency with project/program management tools and performance/analytics (tools vary by organization).
- Experience with implementation of roadmaps, dashboards, risk registers, decision logs, funder deliverables, performance-management routines, and continuous-improvement cycles.
- Ability to partner with finance and operations teams to assess cost, benefit realization, NOI/property-performance implications, and sustainability of new operating models.
- Familiarity with outcomes measurement, evaluation design, implementation studies, data quality, and performance management.
- Experience coordinating complex grant-funded or investment-funded initiatives with milestone-based payments, semi-annual reporting, annual financial reporting, audit-related submissions, and funder monitoring expectations.
This is a brief summary of the position.
Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.
