Job Description

The Senior Director, Digital Health Technology Services reports directly to the Head of CDM Services (US) with oversight of the assigned sub-function. The role owns the multi-year strategy, policies, and single-source-of-truth governance for portfolio and resourcing, chairs enterprise QBRs (Quarterly Business Reviews) / SteerCos, and arbitrates cross-vertical priorities, funding cases, and demand–supply decisions. It sponsors the automation / analytics roadmap with DIA, stewards the budget for their sub-vertical and vendor ecosystem, and ensures inspection-ready controls worldwide. The Senior Director sets function-level Objectives and Key Results, publishes executive dashboards, and leads talent strategy, building leaders of leaders and sustaining performance at scale.

Responsibilities

General:

Strategically drive objectives of GCTO (Global Clinical Trial Operations)

• Provide strategic direction within assigned functional area; inspires teams toward shared goals to drive our Company's Book of business and GCTO goals and objectives.

• Develop functional area-specific objectives aligned with organizational priorities that are ambitious yet achievable and collaborate with cross-functional (non-GDMS [Global Data Management and Standards]) leadership and enterprise support functions within assigned geography to achieve strategic and operational goals and objectives.

• Plan resources and sets strategies to improve efficiency and impact

Ensure consistent execution, quality, and compliance

• Evaluate and implement process / technology improvements that enhance scalability, standardization, and quality; support next-gen operating model adoption.

• Communicate a clear narrative to executives on options, risks, trade-offs, and decisions; represent assigned DIA SIM (Study Information Management) in enterprise forums and audits.

• Oversee learning plans for functional staff; align with GDMS/GCTO curricula.

• Serve as escalation point for issues with assigned teams.

Oversee governance & risk management

• Ensure DIA inspection readiness and compliant controls for operational data, change management, and system releases within functional area.

• Establish Objectives & Key Results and performance metrics for the function; publish executive dashboards and drive accountability for outcomes.

• Run scenario planning and resilience playbooks for demand shocks, surges, and reprioritization; protect critical work and service levels.

DIA-specific:

• Define and lead the operating model and multi-year optimization strategy for the assigned functional area (incorporating DIA & GDMS global strategic objectives), while driving adoption of leading-edge technology deployment principles across relevant GCTO organizations and functions.

• Set people-first organization standards for assigned functional area (culture, ways of working, workload safeguards) and hold peers and team members accountable for outcomes.

• Own the training strategy and academy footprint for function/resources; measure ROI and build leadership pipelines.

DHT Specific:

• Drive the DHT (Digital Health Technology) services of the Clinical Trial and all components in its scope to ensure that the Clinical Trial is managed with quality and adherence to timelines

• Own the end-to-end portfolio of clinical trials supported by the GDMS organization, setting direction and priorities, overseeing risk and issue management, and ensuring delivery quality and timelines across our Company's book of work

• Define, refine, and monitor the patient digital strategy for DHT, including innovating the patient journey at the intersection of digital and new technological advances

• Oversee the connections and dataflows for Digital Health Technologies under the scope of DIA / GDMS to deliver value for patients and our Company.

People Management Responsibilities:

• Set clear objectives aligned to organizational goals; assign work and set priorities.

• Conduct regular check-ins and annual reviews; coach for performance; provide recognition.

• Develop career plans; create growth opportunities and promotion cases; ensure appropriate training and mentoring.

• Lead recruiting and hiring; manage sensitive employee-relations matters (including separations) in partnership with HR (Human Resources).

• Balance workloads to support value-added work and work–life sustainability; anticipate obstacles and adjust plans.

Technical skills

• Strong understanding of end-to-end data management, including how data is collected, cleaned, governed, and reported, and how operational and quality metrics are used to monitor performance.

• Proven experience implementing risk-based and digital data practices, using data and automation to focus effort where risks are highest.

• Advanced ability to use analytical and forecasting tools (e.g., dashboards, capacity models) to inform resourcing, planning, and operational decisions.

• Expertise in KPI (Key Performance Indicators) and data-product governance (definitions, lineage, quality controls, lifecycle) to maintain a global single source of truth.

• Proven financial stewardship of organizations, including budget ownership, development of investment cases, workforce cost modeling, and value realization frameworks.

• Demonstrated expertise in leading vendor strategy, including ecosystem design, global SLAs (Service Level Agreements) / SOWs (Statements of Work) development, performance scorecard design, and contract risk management.

• Expertise in data-product governance (definitions, lineage, quality controls, lifecycle) to maintain a global single source of truth.

• Expertise in automation / AI-enabled planning & reporting with fluence in validation expectations and limitations in regulated environments.

• Enterprise-level mastery of AI-First operating-model governance (standards, controls, ethics) and tool-stack roadmap stewardship across geographies

• Working knowledge of the SDLC (Software Development Life Cycle), CSV (Computer System Validation), data privacy, and inspection-readiness requirements, and how to apply them when introducing or changing systems at scale.

• Ability to define and enforce standards for integration, reuse, and scalability of data, tools, and solutions.

• Deep knowledge of ICH (International Council for Harmonisation) and GCP (Good Clinical Practice) guidelines, and how these regulations apply to clinical data management activities.

DHT Specific:

• Working understanding of TAs (Therapeutic Areas) within our Company's Book of Business.

• Deep understanding of the digital health technology landscape and evolving industry/regulatory trends, with the ability to translate them into data and programming strategy.

• Ability to evaluate, select, and apply new technologies (including automation/AI) in data management.

• Expertise in industry-recognized clinical and PRO (Patient-Reported Outcome) measures, scorecards, and scales, including their correct implementation, scoring, and interpretation in data assets.

• Expert knowledge of clinical data and interoperability standards (e.g., CDISC [Clinical Data Interchange Standards Consortium], HL7/FHIR [Health Level Seven / Fast Healthcare Interoperability Resources]) and their use in compliant data exchange.

Non-Technical skills

• Strong stakeholder and vendor management and collaboration capabilities, fostering trust and effective partnerships to deliver consistent, high-quality outcomes.

• Exceptional communication skills, with the ability to communicate with both the technical and business areas.

• Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct reporting authority.

• Highly adaptable and resilient, able to prioritize and perform effectively under pressure in a fast-changing environment.

• Works independently with accountability, exercising sound judgment and initiative while maintaining alignment with organizational priorities.

• Effective facilitator of decision-making, coordinating the work of others and driving timely resolution of complex issues, integrating business, operational, and people dimensions into decision-making

• Fluent in English with excellent written and verbal communication skills, able to clearly convey complex or technical information to diverse audiences.

• Executive influence and storytelling to VP (Vice President)/SVP (Senior Vice President) level - driving fast, well-governed decisions across complex stakeholder landscapes.

• Capability to create a high-performance, inclusive culture that attracts, develops, and retains senior talent.

• Demonstrated ability to drive large-scale change leadership; designs communications, training, and adoption strategies to standardize ways of working globally.

• Demonstrated disciplined prioritization, focusing teams on critical metrics and initiatives that drive sustained value.

Enterprise Leadership Skills

• Strategic Planning | Plans strategically by gathering information and identifying key issues, dependencies, and relationships critical to achieving long-range goals; commits to a course of action after developing and evaluating alternatives based on facts, available resources, constraints, and organizational values.

• Networking & Partnerships | Cultivates networks and partnerships by initiating and maintaining strategic relationships with stakeholders and potential partners inside and outside the organization who provide the information, ideas, expertise, and influence needed to deepen understanding of business issues and achieve business goals.

• Change Catalyst | Leads change by driving the organizational and cultural shifts needed to achieve strategic priorities; catalyzes new approaches to improve results by evolving culture, systems, and services; helps others overcome resistance and adopt change.

Qualifications & experience

• Bachelors in Arts or Sciences degree with 13 years of experience working in the relevant field Life Sciences or Pharmaceutical industry, which includes a minimum of 5 years of people management experience, Demonstrated deep SME (Subject Matter Expert) in the area of Digital health Technologies, User Experience, Data Integration and Vendor Management

OR

• Advanced degree (Masters or Doctorate) with 10 years of experience working in the relevant field Life Sciences or Pharmaceutical industry, which includes a minimum of 5 years of people management experience, Demonstrated deep SME in the area of Digital health Technologies, User Experience, Data Integration and Vendor Management

AND

• Demonstrated experience in successfully implementing strategy utilizing various methodologies to solve problems in complex organizational structure

• Coordinate on-shore/off-shore and contingent resources; ensure role clarity and effective handoffs.

• Manage an operating budget and optimize spend against priorities.

• Align teams around a clear direction; facilitate team/functional meetings.

• Provide concise, decision-ready updates and status reporting to leadership and partners.

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