Eli Lilly

Senior Director Customer Insights and Analytics (CI&A) LillyDirect

Eli Lilly$175K — $283K *
US-Anywhere
+ 2 other locationsRemote
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5+ years experience leading analytics teams.
  • 10+ years of experience in analytics, data science, or statistics.
  • Hands-on experience with SQL and modern BI tools (Tableau, Power BI, Looker).
  • MBA or higher preferred.

Responsibilities

  • Develop and execute a comprehensive analytics strategy for LillyDirect.
  • Set strategic direction and roadmap for analytics initiatives.
  • Collaborate closely with senior leadership to define analytical priorities.
  • Build and lead a high-performing analytics team focused on delivering insights.
  • Ensure analytics solutions provide actionable business recommendations.

Benefits

  • Flexible work location with preference for West Coast.
  • Comprehensive benefits package including medical, dental, and vision.
  • 401(k) plan with company match.
  • Generous vacation policy and leave benefits.
  • Well-being programs including fitness and employee assistance.
Full Job Description
Position Overview

Customer Insights and Analytics (CI&A) is focused on improved patient and business outcomes through strategic and innovative insights grounded in data and analytics. The Senior Director CI&A LillyDirect will build and lead the team responsible for delivering analytical insights that drive LillyDirect business decisions in the U.S. and outside the United States (OUS), while also providing leadership, technical guidance and career development support for individuals in their organization. This role will assume strategic and people leadership of Lilly's existing LillyDirect data strategy function and will scale that foundation into a broader analytics organization serving U.S. and OUS markets. This role reports to the CFO of LillyDirect.

Key Responsibilities

Strategic Partnership
  • Develop and implement a comprehensive analytics strategy for LillyDirect, with a consumer-first, and AI-first approach, aligned with business goals.
  • Set the strategic direction and roadmap for LillyDirect analytics, providing oversight and thought leadership to direct reports accountable for day-to-day execution, including dashboard development, KPI tracking, and cross-functional data partnership with CI&A, Tech[redacted], and Finance.
  • Work closely with both the Chief Product and Technology Officer and the Sr Vice President and Chief Marketing Officer LillyDirect to define the analytical agenda for the LillyDirect product and marketing functions - setting priorities for what data is captured, what questions are investigated, and what insights are acted upon.


People Leadership - Build and Lead a World-Class C&IA Team
  • Scale and lead a team of business analysts capable of operating with the speed and agility of a health-tech company who support LillyDirect in the delivery of high-impact insights to the organization for US and OUS markets.
  • Develop a pipeline of analytics talent and leadership, and contribute to an inclusive community of expert practitioners through recruiting, training, coaching, and retaining top talent
  • Ensure the team delivers business recommendations and solutions that are supported by solid evidence, grounded in analytics
  • Promote a culture of accountability and operational excellence by ensuring CI&A team delivers work on time and maintain an operations calendar
  • Partner with Lilly BI&A organization to replicate and/or share best practices


Business Integration
  • Provide objective data used to measure business performance for the overall LillyDirect business as well as specific parts of the business
  • Influence business decisions and deliver data-driven insights to the LillyDirect leadership team that help more patients
  • Influence LillyDirect leaders on the effective adoption of analytics recommendations and solutions
  • Engage fully with business teams by providing an objective perspective and facilitating data-driven decision making
  • Proactively bring recommendations and solutions to the business to improve outcomes
  • Champion efforts to challenge the status quo and drive solutions that help LillyDirect reach its goals


AI and Analytics Product Use
  • Own the development and delivery of AI tools and analytics products from concept to launch, ensuring they meet business and internal customer needs
  • Ensure the quality and reliability of analytics products through rigorous testing and validation by the CI&A Team


Basic Qualifications
  • Bachelors degree
  • 5+ years leading analytics teams
  • 10+ years of experience in analytics, data science, statistics, or computer science
  • Hand on experience with SQL and at least one modern BI/visualization platform (e.g., Tableau, Power BI, Looker)


Preferred Qualifications

Prior Experiences
  • MBA or equivalent advanced degree
  • Analytics or data science leadership experience within an ecommerce, healthcare technology company, digital health platform, or health-tech startup/scale-up.
  • Experience with direct-to-consumer or direct-to-patient business models, including e-commerce, subscription, or marketplace economics.
  • Candidates with experience spanning both health-tech and pharma environments are especially valued.
  • Demonstrated ability to build and lead business analytics teams in fast-paced, high-growth environments
  • Experience with cloud data warehouses and product/experimentation analytics tool for consumer-facing A/B testing and cohort analysis


Skills
  • Demonstrated ability to think strategically and work in a fast-paced, ambiguous environment and manage multiple priorities
  • Excellent written and verbal communication skills, with the ability to communicate analytics concepts clearly to collaborators at all levels and to influence senior decisions
  • Consistent record of using data to drive decision-making
  • Demonstrated success leading and delivering complex projects across highly matrixed, multi-functional teams
  • Possess broad awareness of advanced analytics areas such as: design of experiments, artificial intelligence (AI), machine learning (ML), natural language processing (NLP), optimization, and predictive analytics
  • Working knowledge of healthcare data privacy and regulatory requirements (e.g. HIPAA) and experience embedding privacy-by-design and data governance practices into analytics products built on consumer health data
  • Demonstrates a growth mindset; builds systems and processes designed for scale while remaining flexible enough to adapt to a fast-moving health-tech environment.


Location
  • Flexible, with a preference for South San Francisco or the West Coast. Candidates must be willing to work PST hours.


Additional Information:
  • Travel: up to 10%, primarily domestic travel depending on business need
  • Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.


Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$175,500 - $283,800

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ

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