Senior Director, Customer Delivery Hub Operations

White Cap Supply Holdings, LLC • $135K — $160K *
Norcross, GA 30093In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS/BA in a related discipline required.
  • 9+ years of related experience, including management roles.
  • 15+ years of experience preferred in logistics or supply chain operations.
  • Proven leadership in large-scale operations and transformation initiatives.
  • Strong knowledge of hub-and-spoke delivery models and customer operations.

Responsibilities

  • Lead the CDH program and define operating requirements and service standards.
  • Manage cross-functional governance and execution across multiple departments.
  • Establish and oversee the CDH rollout lifecycle from planning to stabilization.
  • Ensure operational prerequisites are met for successful CDH launch and operations.
  • Drive adoption of CDH standards and support materials across site teams and branches.
  • Monitor CDH performance and recommend strategies for continuous improvement.
  • Plan future CDH expansion and define prerequisites for successful growth.

Benefits

  • Comprehensive health benefits package available.
  • Opportunities for professional development and training.
  • Supportive work environment with a focus on collaboration.
  • Flexible work arrangements and a comfortable indoor workspace.
  • Travel opportunities to enhance field operations experience.
Full Job Description
Job Summary

Responsible for leading the Customer Delivery Hub (CDH) program and partnering with Field Leadership and key support functions to improve delivery performance, strengthen site execution, and support growth across the branch network. Provides strategic and operational leadership for CDH rollout, stabilization, performance tracking, and future-year expansion planning, while supporting related field initiatives that help CDHs launch successfully and operate consistently.

Major Tasks, Responsibilities and Key Accountabilities
  • Lead the CDH operating model initiative, partnering with cross-functional teams and field leaders to define operating requirements, service standards, KPIs, and ownership for SOPs, staffing models, and consistent execution across the network.
  • Lead cross-functional governance and execution with Operations, Supply Chain, Transportation, Sales, Inventory/Purchasing, IT, HR, Operations Training, Communications, Finance, Real Estate/Facilities, and site leadership, including decision ownership, escalation paths, operating cadence, and issue closure.
  • Establish and manage the CDH rollout lifecycle, including go-live planning, hypercare, stabilization, and transition to steady-state operations.
  • Oversee the operational prerequisites required for successful launch and stabilization, including safety readiness, inventory, staffing models, labor planning, scheduling, space, equipment, transportation, systems, process documentation, training, branch transition, and sales alignment.
  • Drive field adoption of CDH standards, playbooks, SOPs, job aids, training materials, manager guidance, and other practical supports needed by site teams, branch leaders, sales teams, drivers, and affected field groups.
  • Partner with regional and site leaders to monitor CDH performance, use data, field feedback, and best practices to drive continuous improvement, and provide executive leadership with visibility into rollout progress, productivity opportunities, financial impact, operational risks, and decision needs.
  • Lead future-year CDH expansion planning, including recommendations on how many CDHs to launch, where to sequence launches, and what operational prerequisites must be in place to support successful growth.


Nature and Scope
  • Problems are complex and may be defined by higher level leadership. Solutions require high strategic level analysis and investigation.
  • Drives strategy and methodology and serves as the subject-matter expert for policies and practices. Decides how to achieve planned results within an organization's plans, policies, and guidelines.
  • Manages via multiple layers OR directly supervises a staff of professional individual contributors at the senior or technical advisor level. Directs budgetary responsibility at the enterprise level or for two or more businesses across the enterprise.


Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel 20% to 50% of the time.


Education and Experience
  • Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.


Preferred Qualifications

  • 15+ years of progressive leadership experience in logistics, distribution, retail, branch operations, field operations, or supply chain operations.
  • Proven track record leading large-scale operations, transformation, rollout, integration, or stabilization initiatives.
  • Experience with hub-and-spoke delivery models, customer delivery operations, market fulfillment, or branch-to-distribution operating models.
  • Strong track record building repeatable operating models, launch playbooks, readiness criteria, issue-management routines, performance standards, and stabilization processes.
  • Strong understanding of how inventory readiness, labor planning, space, equipment, transportation, systems, process discipline, sales/branch behavior, and customer experience affect operational performance.
  • Experience working with operational technology and system integrations, such as ERP, WMS, transportation, route planning, forecasting, or inventory platforms.
  • Enterprise mindset with strong leadership, strategic thinking, field credibility, business acumen, communication, stakeholder management, and decision-making skills.

About White Cap Supply Holdings, LLC

White Cap Supply Holdings, LLC Careers

There has never been a better time to join the dynamic team at White Cap Supply Holdings, LLC—the leading distributor of specialty construction and industrial supplies.

Work You’ll Do

Join White Cap Supply Holdings, LLC's industry-leading team to assist some of the most significant construction projects and industrial services in mastering their operational challenges with innovative solutions. Transform the landscape of supply chain management with the best minds at White Cap, where leadership in innovation and a commitment to operational excellence are at the forefront. Lead from a unique position in the marketplace, at the intersection of industry expertise and digital innovation. Work with a nationwide team of business and technology advisors to help clients streamline their procurement and supply chain strategies. Collaborate with a robust team of professionals dedicated to maintaining the highest standards in the supply industry.

Introducing the White Cap Professional Growth and Development Initiative

The initiative is building a market-leading team to help some of the most well-known companies and projects master their operational efficiency and innovation.

Do Innovative Work

Join a group of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of experience and innovation that’s second to none.

Be Part of a Great Team

Engage with a wide-ranging technology stack and harness the capabilities, national scale, and solution development of a powerhouse team.

Future-proof Your Career

Advance as far as your ambition takes you with nearly limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore Job Opportunities

White Cap Supply Holdings, LLC positions itself as a leader in providing job opportunities that foster professional growth and skill enhancement in a diverse and inclusive work environment.

The White Cap Edge

The combined service capabilities, national scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients across the nation look to White Cap Supply Holdings, LLC for new strategies and solutions to drive growth and innovation in the construction and industrial sectors. Bringing together dedicated professionals, White Cap empowers enterprises to thrive in an era of significant industrial advancement.

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Learn more about White Cap Supply Holdings, LLC
Industry
Real Estate & Construction
* Ladders Estimates

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