As a Senior Consultant in our Payer Technology practice, you will help clients define, build, and scale consumer-centered digital solutions that improve healthcare experiences, business performance, and operational outcomes. This role is designed for Digital Product and Experience Strategy leaders who can translate consumer needs, business priorities, market signals, and technology capabilities into actionable product strategies and roadmaps. You will support work ranging from new consumer digital experiences and product modernization to technical or operational transformation and AI-enabled workflows - helping clients move from vision and strategy through execution, measurement, and ongoing optimization.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Lead Consumer Digital and Payer Technology Transformation:
- Drive client transformations by helping clients set a meaningful consumer digital strategy that aligns business goals, user needs, product design, technology enablement, and measurable outcomes for efficiency and growth
- Work effort may include modernizing existing systems, evaluating and recalibrating teams and processes, integrating new technologies, and providing change management to maximize value out of transformations
- Create high-impact digital business strategies, product concepts, experience strategies, and solution roadmaps that connect consumer needs, business value, operational feasibility, and technology enablement
- Provide expert guidance to clients, helping them move consumer digital solutions from discovery and strategy into build, launch, adoption, implementation, measurement, and ongoing optimization
- Strategic Digital Product Leadership:
- Lead human-centered design, service design, and product strategy methods to create user-centric digital products, services, and experiences that solve meaningful healthcare and business problems
- Understand outside-in impact thorough market and competitor assessments
- Identify opportunities by exploring business and user needs
- Leverage data to inform recommendations and evaluate product outcomes
- Develop robust business cases to secure funding and deliver ROI
- Define and communicate product vision, value propositions, journeys, capabilities, features, business value, and success measures for digital solutions
- Socialize business value and priorities across working teams and with executive stakeholders
- Translate product and experience strategy into execution with cross-functional teams; support the Agile product development lifecycle from concept through delivery, adoption, and measurable business outcomes
- Lead epic, feature and initiative definition and prioritization; then maintain a dynamic product roadmap
- Collaborate thoroughly with all business capabilities to get the work done
- AI-Enabled Product Innovation and Workflow Modernization:
- Apply product strategy and human-centered design principles to identify where AI can responsibly improve experiences, employee and consumer workflows, decision-making, or operational performance
- Contribute to the strategy, design, evaluation, or application of AI models, AI agents, chat experiences, or agentic workflows within consumer digital products, internal tools, and modernized operating models
- Effectively manage regulatory risk by navigating responsible use guidelines and policies
- Client Engagement and Team Enablement:
- Lead client engagements, manage client communications, and deliver impactful presentations that effectively convey strategic priorities and solutions
- Build and maintain solid client relationships, ensuring alignment and satisfaction with project outcomes
- Support and coach junior team members, providing guidance and support to enhance team performance and development
The Digital Transformation Senior Consultant will also contribute to other practice-related development efforts including business development, thought leadership, colleague mentorship and other practice needs.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 5+ years of experience in digital consulting, with a proven track record of defining, leading, and delivering digital products, digital strategies, or transformation initiatives
- 5+ years of experience leveraging digital strategy consulting frameworks, including design thinking, human-centered design, service design/blueprinting, consumer journey strategy, product strategy, strategic planning, and assessments
- 5+ years of engagement management experience, successfully managing client expectations and overseeing digital products, strategies, or client initiatives that effectively met or exceeded business outcomes
- 2+ years of experience in the healthcare sector, particularly with payer and/or provider
- 2+ years of experience defining and leading consumer-facing digital product strategies, including product vision, experience strategy, journey design, roadmap development, prioritization, and outcome measurement
- Ability to travel up to 10%
Preferred Qualifications:- Agile certifications such as Product Owner/Product Manager, SAFe Agilist, etc.
- Experience using or creating structured prioritization methods such as MoSCoW, WSJF, and custom tools featuring clear decision criteria
- Experience with healthcare consumer engagement, member/patient digital experiences, omnichannel experience strategy, digital self-service, care navigation, benefits experiences, or related payer/provider digital solutions
- Proven skilled in leveraging product management software such as Aha! Or Rally, as well as agile team tooling such as Jira and Confluence
- Proven skilled with Microsoft Suite including PowerPoint, Excel and Copilot
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
