The ProblemAs Flock continues to expand its commercial reach, transaction structures and commercial terms are growing increasingly nuanced. Moving strategic, higher-risk deals through quote-to-cash without introducing friction requires strong judgment and commercial maturity. You will take this from standard deal execution to a high-velocity support model, balancing seller momentum, company economics, and operational rigor.
What You'll Own- Lead end-to-end commercial support for complex, non-standard transactions, including pricing structure, discounting strategies, and standard concessions.
- Negotiate nuanced commercial and contractual redlines directly with sellers, sales leadership, and customers, partnering with Legal on significant risk deviations.
- Resolve high-friction deal escalations independently, serving as a trusted point of escalation for cross-functional stakeholders in Finance, Legal, RevOps, and Systems.
- Translate recurring deal friction and gray-area exceptions into standardized approval guidance, playbooks, exception taxonomies, and workflow improvements.
- Evaluate quote-to-cash workflows to help define which transactions require human support versus those that can transition to guided self-service or automated tools.
- Coach less experienced team members to raise overall commercial capability, handoff quality, and transaction readiness across the revenue operations team.
What This Role is Not- This isn't an order entry or passive administration role, you'll actively shape deal structures, negotiate commercial tradeoffs, and guide sellers within commercial guardrails.
- This isn't a pure Legal redline function, you'll evaluate the commercial and operational tradeoffs of contract modifications and involve Legal only when policy limits or risk thresholds require it.
- This is not a management position, but you will operate as an independent commercial lead, coaching peers and driving operational improvements across the function.
What You Bring- 7+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or quote-to-cash support functions in a B2B SaaS or technology company.
- Proven ability to independently structure semi-complex and complex deals, manage pricing negotiations, and resolve cross-functional escalations without management intervention.
- Direct experience negotiating commercial terms and contractual redlines with sales leaders and customer counterparts.
- Deep proficiency with Salesforce required, along with experience using CPQ systems to manage approval workflows and transaction structures.
- Demonstrated track record of contributing to operational initiatives, including workflow optimization, policy clarification, or sales enablement assets.
CompensationIn this role, you'll receive a starting salary between $93,000 and $115,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
