JOB SUMMARY

This job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, exporting and transforming data, and translating business requirements into actionable insights. This job operates within cross-functional groups and levels to identify data and analytical needs, conduct analyses, review analyses and findings with leadership, facilitate related process/data improvement efforts, and develop processes directly acting on this operational intelligence. This job may also perform similar activities for customers.

ESSENTIAL RESPONSIBILITIES

• On a regular basis and as needed, work with various departments to collect source data; design and build analyses/trending/forecasting reports using Excel or other technology; and publishes metrics dashboards and executive presentations. Identify, analyze, and interpret trends or patterns in complex data sets.
• Develop processes, tools, and templates to enable efficient, accurate and standardized data analyses and related deliverables; leverage automation to greatest extent possible. Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Ensure consistency and accuracy of information and reporting by identifying issues and fluctuations with core metrics/key performance indicators (KPIs), facilitate changes; research questions; participate and/or lead process and data improvement efforts.
• Contribute to ensuring that all changes to reporting, processes, and procedures are reflected, appropriately documented and that consistency is maintained for team. Ensure the correct first time /quality review processes are utilized and that changes maintain data integrity control processes.
• Maintain effective communication with internal organizations, external vendors/partners, and internal staff. Structure and present complex subjects in a meaningful and comprehensible manner.
• Develop work plans to meet deadlines, accurately estimate completion dates, and communicate status.
• Work closely with management to prioritize business and information needs.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Math, Computer Science, Quantitative Business Analysis, or closely related field

Substitutions

• None

Preferred

• Master's Degree in Information Technology, Mathematics, Statistics, or Operations Research

EXPERIENCE

Required

• 5 years of directly related work experience

Preferred

• Experience working with SQL, Python, UNIX, MS Office, and data visualization tools. Experience with healthcare data and related business processes helpful but not required.

LICENSES/CERTIFICATIONS

Required

• None

Preferred

• GCP BQ certifications

SKILLS

• Proficient to master level with Microsoft Office products including Excel, Power Point, Word, and Access
• Basic understanding of SQL / querying capabilities
• Experience with end-user reporting tools
• Familiarity with the Software Development Lifecycle Process
• Strong written and verbal communication skills
• Strong analytical skills withthe ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Effective participation in team-based work
• Ability to find solutions and deliver results within a rapid, fast changing, entrepreneurial, technology-driven culture
• Capable of adjusting to changing priorities
• Ability to understand business needs to master new skills and technologies in a short period of time.
• Data driven decision maker can impact the bottom line and achieves goals with available resources and abilities
• Must have strong interpersonal skills and the ability to establish, develop and maintain cross-functional business relationships, as well as have excellent presentation and problem-solving skills
• Strong analytical skills
• Excellent Problem-solving capabilities
• Ability to investigate root causes and recommend solutions

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:
$79,300.00

Pay Range Maximum:
$127,100.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.