Kratos Defense and Security Solutions

Senior Customer Success Engineer - 5G Platform

Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience in 4G/5G technology including Core, RAN, and transport.
  • Strong ability to interpret and explain 5G signaling flows and protocols.
  • Hands-on experience with network design and RF concepts.
  • Strong Linux fundamentals and familiarity with containerized environments.
  • Excellent communication skills for both technical and non-technical stakeholders.

Responsibilities

  • Become Kartos's internal and external 5G subject matter expert.
  • Support customer-facing 5G network design discussions.
  • Lead the delivery and deployment of Kartos's 5G platforms.
  • Develop and deliver technical training on 5G technologies.
  • Create and execute test cases for 5G functionality and performance.
  • Serve as a technical interface between development engineers and stakeholders.
  • Collaborate with teams to provide feedback and support platform improvements.

Benefits

  • Shape and influence the future of Kartos's 5G platform strategy.
  • Serve as a key technical leader bridging innovation and customer success.
  • Work with advanced 5G technologies and mission-critical deployments.
  • Collaborate with a skilled engineering team on complex challenges.
  • Help customers adopt cutting-edge 5G capabilities.
Full Job Description
In this role, you will become a key subject matter expert (SME) for all 5G-related design, deployment, testing, and customer-facing technical discussions. You will work closely with internal engineering teams, product teams, and external customers to ensure successful adoption and operationalization of Kartos's 5G platform capabilities.
  • Become Kartos's internal and external 5G subject matter expert, maintaining deep knowledge of 5G architecture, standards, protocols, and platform functionality.
  • Support internal and customer-facing 5G network design discussions, including RAN, Core, transport, UE and integration considerations.
  • Lead and support delivery, deployment, configuration, and validation of Kartos's 5G platforms in customer and lab environments.
  • Develop and deliver 5G technical training (internal, partner, and customer), including documentation, presentations, labs, and hands-on exercises.
  • Create, write, and execute 5G test cases to validate functionality, performance, interoperability, and customer-specific configurations.
  • Serve as the technical interface between development engineers and internal/external stakeholders, helping clarify requirements, triage issues, and communicate complex 5G concepts effectively.
  • Collaborate with product, engineering, and solution architecture teams to provide customer feedback, identify platform improvements, and support roadmap alignment.
  • Assist customers with troubleshooting 5G-related issues, analyzing logs, interpreting signaling flows, and ensuring successful resolution.


  • Proven experience in 4G/5G technology (Core, RAN, transport, slicing, orchestration, standards).
  • Strong ability to interpret and explain 5G signaling flows, protocols, and network behavior.
  • Experience supporting customer deployments of telecom or networking platforms.
  • Hands-on experience with network design, RF concepts, or cloud-hosted 5G solutions.
  • Strong Linux fundamentals and familiarity with containerized or distributed platforms.
  • Ability to write clear technical documentation and test plans.
  • Excellent communication skills with both technical and non-technical customer stakeholders.
  • Experience performing structured troubleshooting and supporting production-grade systems.

Preferred Skills/Experience:
  • Familiarity with Kubernetes, cloud-native networking, or edge computing architectures.
  • Experience with CI/CD, automation, or scripting (Bash, Python).
  • Exposure to security frameworks applicable to telecom and cloud.
  • Knowledge of public cloud environments (AWS, Azure, GCP).

Why Join Us?
  • Shape and influence the future of Kartos's 5G platform strategy.
  • Serve as a key technical leader bridging engineering innovation and real-world customer success.
  • Work with advanced 5G technologies, testbeds, and mission-critical deployments.
  • Collaborate with a highly skilled engineering team solving complex, emerging challenges.
  • Help customers adopt and operationalize cutting-edge 5G capabilities.

# LI-Hybrid

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $185,00-$200,000

This posting will close within 90 days from the Posting Date.

About Kratos Defense and Security Solutions

Kratos Defense & Security Solutions, Inc. provides mission critical products, solutions, and services in the United States. The company operates through three segments: Kratos Government Solutions, Unmanned Systems, and Public Safety & Security. The Kratos Government Solutions segment offers microwave electronic products, satellite communications, training systems, modular systems, and defense and rocket support services. The Unmanned Systems segment provides unmanned aerial, ground, and seaborne, as well as command, control, and communications systems. The Public Safety & Security segment designs, engineers, deploys, operates, integrates, maintains, and operates security and surveillance solutions for homeland security, public safety, critical infrastructure, government, and commercial customers. The company serves national security related agencies, the department of defense, intelligence agencies, and classified agencies, as well as international government agencies and domestic and international commercial customers; and critical infrastructure, power generation, power transport, nuclear energy, financial, IT, healthcare, education, transportation, and petro-chemical industries, as well as government and military customers. Kratos Defense & Security Solutions, Inc. was founded in 1994 and is headquartered in San Diego, California.
Learn more about Kratos Defense and Security Solutions
Size
3,300 employees
Market Cap
$1.1 billion
Industry
Net Income
$79.6 million
Founded
1994
5 Year Trend
+8.4%
Revenue
$747.6 million
NASDAQ

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