Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.
As a Senior CSM, you will serve as a strategic partner and trusted advisor to some of the world's leading Healthcare & Life Sciences (HCLS) companies. You will work backwards from customer business objectives, leverage AWS best practices developed over thousands of engagements, and design and execute end-to-end cloud adoption experiences that deliver measurable outcomes.
You will own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions. You will engage C-level executives, VP-level technology leaders, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services.
Key job responsibilities
Customer Value Realization & Transformation
- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
- Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)
- Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows
- Establish success criteria and track value delivery against customer business objectives
Strategic Execution & Program Leadership
- Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co-innovation
- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments
- Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms
- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partners
Executive Engagement & Stakeholder Management
- Earn trust across the customer's organization, from technical practitioners to C-suite executives
- Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
- Lead executive briefings, roadmap reviews, and business outcome alignment sessions
- Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies
Industry & Technical Depth
- Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms.
- Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing
- Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps
- Stay current on emerging technologies and industry trends in healthcare and life sciences
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 176,600.00 - 239,000.00 USD annually
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
USA, MN, Minneapolis - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
