Job description We're looking for a
Senior Customer Operations Specialist to join our team and ensure smooth execution of our end-to-end order fulfillment process for our enterprise customers. You get to work in a global environment at the heart of our operations. This position will play a critical role in between Supply Chain, Sales and Finance organizations as you'll be helping Varjo's enterprise customers in North America to finalize their purchases and coordinate the shipments. You will be based in
Varjo's office in the US, in Arlington, VA together with Varjo's local sales and support teams. On a daily basis you will be collaborating with the rest of the customer operations team, located in Finland, including the line manager. This collaboration includes team meetings, information sharing, and support. In addition to the operative work, you will also participate in and initiate development projects to ensure we can provide reliable and transparent services to our customers in the future as well. The company is in a high-growth mode right now, so the pace is fast & exciting, and we are looking for people who are quick learners, like solving problems, and have an entrepreneurial spirit. The role is hybrid but would require 2-3 office days per week.
What You'll Be Doing - Purchase Order and Order Fulfillment Management: Oversee and manage purchase orders for customers in North America. Ensure accuracy, review inventory levels, and process orders in a timely manner. Coordinate the execution of orders, including shipping and deliveries, to meet the specific requirements and expectations.
- Customer Support: Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
- Collaborate Cross-Functionally: Work closely with Sales, Finance, Supply Chain and logistics partners to ensure timely delivery of customer orders and resolve issues as they arise.
- Influence the future of customer operations: Identify process development needs and propose and drive improvements.
Our Expectations - 5+ years of experience in supply chain operations, order management, or related roles in global logistics.
- Experience in global logistics, specifically with large carriers is a plus
- Experience working in ERP, specifically with NetSuite, is a plus.
- Proven capability to work independently and as part of a group to accomplish individual and team objectives
- Ability to absorb and retain information quickly in fast paced environment.
- Exceptional attention to detail and a customer-first mindset
- Excellent written and spoken English
- Minimum Bachelor's degree in business, operations, supply chain or equivalent practical experience
- Ability to travel to company headquarters in Finland once or twice a year.
By joining us, you'll get - Opportunity to take part in creating the new state-of-art in virtual and mixed reality experiences.
- A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work.
- Full-time, permanent, hybrid role in growth company.
- Flexible working conditions and 20 days of holidays plus bank holidays
- Premium employee medical coverage with life insurance and disability benefits
This position will be filled as soon as suitable candidate is found. Ready to jump into the exciting world of VR/XR? Apply now by including your CV and cover letter.
