Qualifications

• 3-5 years experience in Customer Service within Sales Support or Logistics.
• Proficient in Microsoft Office with professional communication skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Flexible schedule with availability for evenings and weekends.
• Fluent in English, with additional language skills in Spanish or French seen as a plus.
• Ability to work in diverse environments, both indoor and outdoor.

Responsibilities

• Handle escalations from the Customer Asset Management team regarding asset processes.
• Assist in various projects and support Supervisors as needed.
• Act as a role model in attendance, knowledge, and problem-solving.
• Work with Sales Team on asset pickup, relocation, and abandonment.
• Enforce Terms & Conditions to customers and ensure clarity in communications.
• Evaluate asset situations and advise on relocation or abandonment options.
• Provide recommendations for process improvements and solutions to management.

Benefits

• Opportunity to take on advanced responsibilities as a Subject Matter Expert.
• Active role in process improvement and innovation in logistics.
• Flexibility in work schedule to accommodate personal needs.
• Engagement with cross-functional teams to enhance customer satisfaction.
• Exposure to diverse operational challenges, enhancing professional skills.