Air Engineers is seeking a
Senior Credit Manager responsible for leading the credit and collections operations, ensuring alignment with company policies and risk management objectives. This role oversees the evaluation and extension of trade credit, monitors customer payment performance, and manages a team of credit professionals. The Senior Credit Manager collaborates closely with Sales leadership to resolve delinquent accounts, mitigate risk, and support business growth. Additionally, the role includes mentoring and training team members, driving process improvements, and ensuring the delivery of exceptional customer service while achieving key operational and financial metrics.
Essential Responsibilities- Oversee and guide a team of Credit Managers in executing day-to-day credit operations.
- Lead team hiring, training, goal-setting, performance evaluations, and professional development efforts.
- Foster a positive, results-oriented work environment through effective coaching and mentorship.
- Prioritize workloads and optimize team processes to enhance productivity and efficiency.
- Develop team members for increased responsibility through targeted skill-building and leadership training.
- Evaluate and manage credit risk across the customer portfolio, making informed credit decisions within delegated authority.
- Set and recommend credit limits based on in-depth financial analysis and risk assessment.
- Oversee the credit portfolio for assigned customer segments, ensuring healthy receivables and risk mitigation.
- Collaborate with cross-functional teams including Sales, Finance, and Operations to support business growth and resolve credit concerns.
- Deliver high levels of customer service while balancing risk exposure and company policy.
- Conduct credit assessments for new accounts, including financial reviews and trade reference evaluations.
- Monitor and report on key operational metrics, ensuring alignment with corporate goals.
- Monitor assigned customer accounts to ensure timely payments and adherence to agreed terms.
- Achieve monthly cash collection targets by proactively managing delinquencies and resolving payment issues.
- Lead monthly accounts receivable review meetings with Regional Directors to address ageing accounts and develop resolution strategies.
- Review regional performance metrics with the Credit Managers and execute assigned credit-related objectives.
- Maintain strong relationships with customers and internal sales teams through direct engagement and responsive service.
- Reconcile customer accounts periodically to resolve discrepancies and ensure accuracy.
- Perform other duties as needed to support departmental and organizational success.
- Review regional performance metrics with the Credit Managers and execute assigned credit-related objectives.
- Maintain strong relationships with customers and internal sales teams through direct engagement and responsive service.
- Reconcile customer accounts periodically to resolve discrepancies and ensure accuracy.
- Perform other duties as needed to support departmental and organizational success.
QualificationsMinimum Education:High school diploma or equivalent; bachelor's finance, accounting, or a related field is preferred, not required.
Minimum Experience:3-5 years experience in credit or accounting function
Skills and Competencies:- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to multi-task and manage time effectively
- Proficiency using ERP software and Microsoft Office Suite
- Strong organizational skills and attention to detail
