A Senior Researcher on our Research Insights team is accountable for the creation and execution of research projects start to finish, applying best practices and standards to projects, and delivering actionable results to stakeholders- both internal and external. The role will execute research across a range of methodologies (Quantitative and Qualitative). Additionally, this role is responsible for leveraging existing data for ad hoc analysis to support a holistic view that raises the collective understanding of our customers' motivations and perceptions.
CORE RESPONSIBILITIESResearch Execution & Delivery:- Independently execute research projects end-to-end once scope and approach are aligned, including:
- Translating business questions into research objectives
- Designing or customizing questionnaires / discussion guides
- Managing vendors and internal partners through fieldwork
- Conducting analysis and synthesis across qualitative, quantitative, and secondary data
- Developing clear, decision-oriented insights and recommendations
- Apply strong judgment in balancing speed, depth, feasibility, and cost in execution
- Ensure quality, rigor, and clarity across all deliverables
Stakeholder & Project Management:- Serve as the day-to-day research owner for assigned projects
- Proactively manage timelines, dependencies, and risks
- Communicate clearly with partners on status, tradeoffs, and implications
- Show up as a confident research partner in working sessions and readouts
Ways of Working & Team Contribution:- Operate effectively within CR request intake, scoping, and prioritization processes
- Leverage existing research, products, and tools before defaulting to custom solutions
- Contribute to shared learning by documenting work, sharing best practices, and flagging patterns across projects
- Partner closely with Lead Researchers, Consultants, CX Measurement, and Research Operations
QUALIFICATIONS, SKILLS, AND EXPERIENCE:- Experience executing multiple research projects simultaneously with minimal oversight
- Comfort working across data types (qual, quant, secondary) and synthesizing into clear stories
- Strong analytical thinking and ability to translate findings into implications and recommendations
- Clear, concise communicator-able to present insights to non-research audiences
- Strong organizational skills and attention to detail
- Comfortable operating in a fast-moving, sometimes ambiguous environment
- Tools & Platforms (experience with some preferred): Qualtrics, SPSS/R/Python/Alteryx, Tableau/PowerPoint, insights repositories, and qualitative platforms (e.g., VoxPopMe)
EDUCATION:- Bachelor's degree or equivalent, ideally in business, marketing, social sciences, psychology or analytics/statistics.
- 3-5 years of industry experience
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Pay Transparency and Benefits- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.
Pay Range
$78,000-$139,150 USD
