Senior Consultant - ServiceNow CSM

Infosys Limited Digital • $92K — $105K *
Calgary, AB T1Y 7M8In-Person
Enterprise Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Must be authorized to work in Canada without visa sponsorship.
  • Located near Mississauga, Ontario or Calgary, Alberta, or willing to relocate.
  • Bachelor's degree or equivalent experience required; 3 years of experience may substitute for one year of education.
  • At least 4 years of IT experience required.

Responsibilities

  • Serve as the primary technical contact for the project and act as the client-facing representative of the development team.
  • Advise on business service delivery with a focus on improvement.
  • Stay updated on ServiceNow product developments and related technologies.
  • Define technical solutions aligned with client needs and best practices in ServiceNow implementation.
  • Understand client requirements and translate them into workable solutions.
  • Facilitate workshops and interviews to achieve stakeholder agreement on requirements.
  • Influence decisions and provide consulting on business and technical challenges.

Benefits

  • Opportunity to work with cutting-edge ServiceNow technologies.
  • Collaborative work environment promoting professional growth.
  • Mentorship opportunities for developers and technical staff.
  • Engagement in diverse projects across various industries.
  • Potential for professional development and advanced certifications.
Full Job Description
Job details

Job Role

Consultant - CAN

Work Location

Calgary, Mississauga

State / Region / Province

Alberta, Ontario

Country

Canada

Skills

Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-CSM

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL Canada

Requisition ID

148844BR

Infosys is seeking an experienced ServiceNow Solution Architect. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.
Required Qualifications:
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  • Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas.
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of Information Technology experience
  • Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
  • Provides advice on how business services are delivered with a vision for improvement.
  • Stays current on ServiceNow products and applicable integrated technologies
  • Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices. Works closely with client's enterprise architecture team, Security team and Infrastructure team.
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
  • Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Write/estimate Stories, monitor developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Leads the Team in implementation of technical best practices, policies, and procedures
  • Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
Preferred Qualifications:
  • Minimum of 12 years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions
  • 6+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3 rd party applications.
  • At least 2 end to end ServiceNow CSM implementation experience
  • Strong understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers
  • Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
  • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
  • Experience implementing systems using the Agile/Scrum methodology
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
Certifications/Trainings :
  • ServiceNow Advanced System Administration
  • ServiceNow Implementation Specialist - Customer Service Management
  • Application Creation in ServiceNow
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 92740 to $ 105007

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

Stay Connected with Career Insights

Keep up to date with the latest in career opportunities and industry trends by subscribing to Infosys Limited Digital’s career blog. Gain insights from insiders and stay informed about new openings and company news.

Apply Now

Discover the exciting and rewarding career opportunities at Infosys Limited Digital. Search for open positions that align with your professional skills and interests. Infosys Limited Digital is looking for passionate, curious, and innovative team players ready to make a significant impact in the digital world.

SEARCH INFOSYS LIMITED DIGITAL JOBS

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Explore the diverse and dynamic career paths available at Infosys Limited Digital.
Learn more about Infosys Limited Digital
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Infosys Limited Digital

  • Java Developer
    $90K — $120K *
    Hartford, CT 06106 (Capitol County)
    Reposted Today
    Information Technology
    In-Person
  • D365 CRM Consultant
    $90K — $120K *
    Richardson, TX 75080 (Dallas County)
    Reposted Today
    Enterprise Technology
    In-Person
  • Java FullStack Architect
    $96K — $124K *
    Basking Ridge, NJ 07920 (Somerset County)
    Today
    Telecommunications & Hardware
    In-Person
  • Network Visibility Engineer
    $76K — $117K *
    Basking Ridge, NJ 07920 (Somerset County)
    Today
    Telecommunications & Hardware
    In-Person
  • Teamcenter Solution Architect
    $100K — $130K *
    Raleigh, NC 27610 (Wake County)
    Reposted Today
    Enterprise Technology
    In-Person

More Enterprise Technology Jobs

Find similar Senior Consultant - ServiceNow CSM jobs:

NationwideCalgary, AB