AmTrust Financial Services

Senior Complex Claim Specialist

AmTrust Financial Services$80K — $95K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience as a property adjuster, focusing on large litigated commercial claims.
  • Preferred designations: AIC, CPCU, or SCLA, with required litigation management expertise.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Exceptional verbal and written communication skills.
  • Proficiency in software like Xactimate and Microsoft Office.
  • Ability to travel to various loss locations.
  • Valid adjuster’s license or ability to obtain necessary credentials.

Responsibilities

  • Review and analyze complex commercial property claims for coverage and liability.
  • Conduct thorough investigations, including interviews and property inspections.
  • Prepare detailed reports, estimates, and reserves for claims.
  • Negotiate and settle claims in coordination with legal counsel.
  • Communicate professionally and proactively with clients and stakeholders.
  • Maintain organized claim files and documentation across various systems.
  • Guide and mentor junior adjusters on best practices in claims handling.

Benefits

  • Medical and dental plans for employees and their families.
  • Life insurance coverage for eligible dependents.
  • Flexible spending accounts for healthcare and dependent care.
  • 401k savings plan for retirement planning.
  • Paid time off to promote work-life balance.
Full Job Description
Overview

This position is responsible for investigating, evaluating, and resolving large and complex litigated property claims involving commercial buildings, equipment, and inventory. The adjuster must have extensive knowledge of property insurance policies, coverages, and exclusions, as well as strong litigation experience and the ability to negotiate and communicate effectively with clients, brokers, counsel, and other parties. The adjuster must also be able to handle multiple litigated claims, manage litigation timelines and deadlines, and prioritize workloads in a fast-paced environment, while assisting with overflow claims during slower litigation periods.

Responsibilities
  • Review and analyze complex litigated commercial property claims, including verifying coverage, determining liability, assessing damages, and evaluating litigation strategy and exposure.
  • Conduct thorough investigations, including interviewing witnesses, inspecting property damage, reviewing documents, consulting experts, and collaborating with legal counsel on litigation matters.
  • Prepare detailed and accurate reports, estimates, and reserves for each claim.
  • Negotiate and settle litigated claims within authority limits, in coordination with legal counsel, and in accordance with company guidelines and best practices.
  • Communicate proactively and professionally with clients, brokers, and other stakeholders throughout the claim process.
  • Maintain and update litigated claim files and records using various systems and tools, ensuring all litigation documentation and correspondence is properly organized and accessible.
  • Provide technical guidance and mentoring to less experienced adjusters on litigated claims handling and litigation management best practices.
  • Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
  • Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
  • Ability to travel to various loss locations within assigned territory to meet with clients, legal counsel, and other litigation parties.

Essential Job Functions

  • Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
  • Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
  • Ensures claim processing is consistent with applicable policies, procedures, and departmental guidelines.
Qualifications

 

  • Minimum of five years of experience as a property adjuster, with substantial experience handling complex and large litigated commercial claims.
  • Professional designations such as AIC, CPCU, or SCLA are preferred; litigation claim management experience is required.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent verbal and written communication skills.
  • Proficient in Xactimate, Microsoft Office and other relevant software applications.
  • Ability to travel to meet with clients and other parties.
  • Valid adjuster’s license in appropriate jurisdictions or ability to obtain such, if required by subordinate position duties.
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

 

About AmTrust Financial Services

AmTrust Financial Services, Inc. is a multinational property and casualty insurance company. The company provides coverage for small businesses, workers' compensation insurance, extended warranty coverage, specialty risk and extended warranty coverage, and other insurance products. AmTrust Financial Services, Inc. was founded in 1998 and is headquartered in New York City. The company is publicly traded on the NASDAQ stock exchange under the ticker symbol AFSI.
Learn more about AmTrust Financial Services
Size
8,000 employees
Industry
Founded
1998

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