We are seeking an experienced Community Manager to serve as a champion for our engaged player base. This role will act as a conduit between our wider development team and community, helping to ensure the lines of communication remain open and productive. It will help drive informed product decisions and support to other members of the marketing communications team.
Job Duties:
- Lead all advocacy efforts internally for all player types within the dev team and the external player community
- Collaborate with our Social Media Marketing Manager and other Marketing professionals on community-centric campaigns
- Review and refine current community outreach efforts
- Mentor Community Managers in their career development
Create and maintain frequent sentiment/live issue reporting using social listening tools, community intelligence platforms, and manual channel review - Establish networking opportunities with influential community members
- Provide occasional weekend support as needed
- Create, pitch, plan, and execute on community programs, initiatives, activations, and deliverables while achieving internally aligned goals across the dev team
- Lead communications with public-facing channels, directly with players, and owned community spaces
- Develop strategies to grow our communities beyond their current scope and execute plans strategically with the Community Team
- Manage and oversee the Community Budget
- Lead all external partner outreach, managing our partner program, and creating opportunities for unique partnership promotions
Requirements:
- 5+ years of Community Management experience, ideally within the PC or Console Gaming realm
- Strong interpersonal skills and experience leading teams
- A solid understanding of the online gaming landscape
- Firsthand experience developing and executing Community content strategies, not just online moderation and engagement
- Experience in analyzing the success of Community campaigns and iterating upon the findings to ensure further success of new campaigns
- Periodically able and willing to physically attend conferences
- Feel comfortable on camera and have experience hosting live streams
- Understand the importance of KPIs and can both establish and maintain them for the Community Team
- Understand what it takes to foster, grow, and retain community relationships
- Has experience with project management software and social media management software
- Experienced with both long-form and short-form writing, capable of context-switching between writing blog posts, social media content, player-facing announcements, and internal reports
- Have a comprehensive understanding of all community channels and the strengths of each one, and can articulate how they support business needs in different ways (this includes X, Facebook, forums, Twitch, Discord, and Reddit)
- Proven experience working in a collaborative team setting, as well as being able to own their initiatives and work independently when needed
- A passion for video games and gaming culture
- Strong written and verbal communication skills in English
- A strong understanding of how dev cycles work and working with feature teams
This is a full-time, fixed-term 12-month contract position, with the requirement to work from our office three days per week. There is the possibility of an extension or transition to a permanent role based on the needs of the business.
The typical salary range for this position is $80,000 - $95,000 CAD per year and is subject to change. The final agreed upon salary is based on work location and may vary depending on factors such as job-related knowledge, skills, and experience.
This role offers:
- Extended health and dental benefits
- 2 weeks of paid vacation
- Wonderful colleagues!
If you meet the above qualifications, and Offworld sounds like the kind of company you want to be a part of, please apply now with a copy of your resume.
