DescriptionSenior Communications & Change Management LeadPosition Overview The Senior Change Management & Communications Lead provides client-facing leadership for organizational change management and change communications workstreams supporting enterprise transformation initiatives. It is important that this role is proficient in being a communications lead and has been trained in OCM. This role is responsible for designing and executing integrated change and communication strategies that build organizational readiness, align leadership, and enable adoption of new technologies, processes, and roles across impacted stakeholder groups.
Responsibilities - Lead the assessment, design, and execution of organizational change management and change communications strategies
- Oversee OCM workstreams including communications, leadership alignment, business readiness, change adoption, and learning
- Responsibilities to collect and share change impacts, establish change networks, and measure OCM plan effectiveness.
- Develop and maintain comprehensive communication strategies and plans aligned to program roadmaps
- Create targeted messaging and materials tailored to defined stakeholder groups and levels of the organization
- Identify executive alignment risks and anticipated resistance points and develop mitigation strategies
- Collaborate closely with business leaders, IT teams, training leads, and corporate communications representatives
- Advise on optimal communication channels, messengers, cadence, and delivery methods
- Support leaders and managers in delivering effective communications and responding to employee feedback
- Proficiency with executive storytelling, narrative structure, data visualization for C-suite audiences, Prosci methodology fluency and quantitative readiness assessment
- Track and report organizational readiness, communication effectiveness, and overall change health
- Lead and mentor change and communication resources across project teams
- Translate deliverables into reusable tools, templates, and intellectual property
- Support project closeout activities including client satisfaction feedback, lessons learned, and case studies
Required Skillsets - This is a remote position based in the United States
- 7+ years of experience leading organizational change management and/or change communications for large-scale transformations
- Demonstrated experience developing communication strategies for enterprise technology and process transformations
- Strong stakeholder engagement, facilitation, and executive communication skills
- Proven ability to create clear, compelling, and creative communications
- Experience working in fast-paced, consulting or professional services environments
- Strong program and project management capabilities supporting complex initiatives
- Experience partnering with training teams, business stakeholders, and IT.
- Advanced proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work remotely with limited travel based on client needs
Education - Bachelor's degree in Business, Communications, Organizational Leadership, or a related field, or equivalent experience
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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