This role delivers front-line clinical and technical support for both manual androbotic (MakoSmartRobotics0trade;) procedures (based on territory needs).Youlltrain surgeons and OperatingRoomstaff, guide intra-operative activities, and ensure products and technology are used safely and effectively. In this fast-paced environment,Youlldrive exceptional clinical outcomes through pre-operative planning, technical troubleshooting, inventory and case management, and confident OperatingRoompresence. The role also includes account administration, cross-functional collaboration, continuing education, and alignment with the sales team to support overall territory success. On-callcoverageincluding evenings, weekends, andholidaysisrequiredto meet urgent technical needs andmaintainseamless customer support.

What You Will Do

• Deliver front-line clinical and technical support across manual and robotic procedures, training surgeons and staff on product use, best practices, and OperatingRoomworkflow.

• Conduct re-education sessions andguidesetup, breakdown, and intra-operative activities to ensureoptimaluse of products and robotic systems.

• Prepare pre-operative CT scans for implant planning, sizing, and positioning to support precise surgical outcomes.

• Troubleshoot technical and product-related challenges, providing confident,timelysolutions to surgeons and OperatingRoomteams.

• Coordinate daily account and case operations including inventory, instrumentation, case preparation, and documentation.

• Manage account administration tasksupdates, billing, closuresusing designated applications tomaintainseamless operations.

• Maintain requiredtrainingsand certifications, including Mako recertifications, based on territory clinical needs.

• Participate in cross-training opportunities and collaborate closely with clinical, sales, and operations partners.

• Partner with sales teams to support customer needs, strengthen relationships, andalign onstrategies that enhance clinical and commercial success.

• Provide on-call coverage (evenings, weekends, holidays) as needed to address urgent clinical or technical issues.

What You Need:

Required:

• Bachelors degree + 2+ years of professional/related experience

OR

• Associate degree + 6 yearsof professional/related experience

OR

• High school diploma + 8 years of professional/related experience.

• Trainedonall clinical applicationsbased on clinical needs of the territory.

• Continuing educationrequired;annual Mako recertifications based on territory needs.

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.

• Ability to lift, push, pull, and carry up to 50 lbs.

• Ability to stand for extended periods.

• Ability to manage stressful OR situations with professionalism and focus

• Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.

• Musthave a valid drivers license.

• Fluency in written and spoken Englishrequired.

United States of America Pay Ranges:

• USN: $69,500 - $110,900 USD Annual
• Puerto Rico: $69,500 - $110,900 USD Annual
• US5: $73,000 - $116,400 USD Annual
• US10: $76,500 - $122,000 USD Annual
• US15: $79,900 - $127,500 USD Annual
• US20: $83,400 - $133,100 USD Annual
• US30: $90,400 - $144,200 USD Annual