The
Senior Clinical Liaison is responsible for evaluating patients and determining if s/he meets admissions criteria, prepares development plans, conducts calls, and presents to potential referral sources. The position also acts as a mentor and provides training to the Liaison staff. This position must integrate company values into daily practice.
Essential Functions:- Conducts proper pre-admission patient evaluations in a timely manner.
- Maintains assigned sales territory. Develops, implements, evaluates, and refines territory sales plans based upon data, trends, market needs, and facility needs.
- Coordinates specific marketing and public relations activities such as conferences exhibits, seminars/in-services, advertising, media relations, government relations, etc. as assigned.
- Effectively tracks sales activity, maintain client profiles, and ensure compliance with company's standards.
- Provides appropriate training for Clinical Liaison staff, including best practices and customer service.
- Provides sales reports and analytics as needed.
- Participates in program development initiatives as assigned.
- Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards.
- Completes required trainings, as assigned.
- Performs other duties as assigned to support overall effectiveness of the organization.
Minimum Job Requirements Minimum Education & Experience :
- 4 years healthcare experience required.
- 2 years sales experience in healthcare preferred.
Required Licenses, Certifications, and/or Documentation:
- Clinical licensure required (RN, LVN, PT, OT, SLP preferred).
- Must maintain valid, acceptable driving record, current driver's license, and insurability.
Required Knowledge, Skills, and Abilities:
- Knowledge of clinical operations and procedures.
- Demonstrates an understanding of patient mix, regulatory requirements, reimbursement, etc. that impact overall hospital operations.
- Demonstrates the highest degree of customer service and professionalism.
- Demonstrates general computer skills including data entry, word processing, email, and record management.
- Effective organizational and time management skills.
- Effective written and verbal communication skills.
- Ability to prioritize, meet deadlines, and complete complex tasks.
- Ability to maintain quality, safety, and/or infection prevention standards.
- Ability to work independently.
- Ability to maintain proper levels of confidentiality.
- Ability to work closely and professionally with others at all levels of the organization.
Physical Requirements Over the Course of a Shift:- A significant amount of standing, walking, and driving.
- Lifting/exerting of up to 25 lbs.
- Possible exposure to bodily fluids.
- Sufficient manual dexterity to operate equipment and computer keyboard.
- Close vision and the ability to adjust focus.
- Ability to hear overhead pages.
