The RoleWe are seeking a versatile, deeply experienced clinical operations professional to serve as our Senior Clinical Domain Expert for Veeva Falcon. In this role, you will bring your comprehensive knowledge of Trial Master File management and CRA activities to bear, advising our technical teams as they develop next-generation AI driven automation tools. You will act as the crucial "Voice of the Customer," verifying software outputs and working directly with early adopters to transform traditional clinical trial workflows.
What You'll Do - Product Advisory & Workflow Mapping: Guide product and engineering teams on the real-world operational nuances of site monitoring, SDV, IP accountability, and the DIA TMF Reference Model
- Output Verification & Quality Gatekeeping: Review and confirm the system's execution of document intake, indexing, and monitoring checks to ensure compliance with ICH-GCP standards
- Early Adopter Collaboration: Partner directly with early adopter companies to guide their clinical and TMF teams through the change management of moving to automated processes
- Scenario Curation: Build a comprehensive library of real-world clinical scenarios, TMF quality incidents, site data verification issues, etc. to challenge and refine platform performance
Requirements - 5+ years of clinical trial operations experience within a pharma, biotech, or CRO environment
- Direct expertise across both clinical monitoring functions (SDV, IP management, Informed Consent) and eTMF management (DIA TMF model, quality reviews)
- Solid understanding of global clinical trial regulations and inspection readiness standards
- Exceptional communication skills, with a track record of bridging the gap between clinical teams and technical product managers
- Experience with Veeva Vault Clinical (Clinical Operations and EDC preferred)
- A strong interest in how AI and agentic automation can eliminate manual data entry, coupled with a desire to learn how to guide and verify intelligent safety systems
Nice to Have - Experience acting as a Subject Matter Expert (SME) or tester for clinical software implementations (e.g., eTMF, CTMS, EDC)
Perks & Benefits - Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation - Base pay: $120,000 - $180,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS #LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
