Zeta Global

Senior Client Success Manager

Zeta Global$80K — $95K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in programmatic advertising, account management, or client success.
  • Experience managing campaigns in leading DSPs.
  • Proven relationship-building skills across decision-making levels.
  • Strong analytical skills with advanced Excel proficiency.
  • Passion for digital media and the programmatic advertising space.
  • Excellent written and verbal communication abilities.
  • Self-motivated and able to work independently.
  • Interpersonal skills with a strong work ethic.

Responsibilities

  • Gain deep knowledge of Zeta's services and effectively communicate with clients.
  • Launch and oversee multi-channel programmatic campaigns to enhance client connections.
  • Lead weekly meetings to discuss campaign performance and strategic optimizations.
  • Work closely with sales to identify upsell opportunities aligned with client needs.
  • Prepare and deliver impactful reporting presentations with analytics team collaboration.
  • Maintain high levels of customer satisfaction during interactions.

Benefits

  • Unlimited PTO.
  • Comprehensive medical, dental, and vision insurance.
  • Employee equity and stock purchase plan.
  • Employee discounts and virtual wellness classes.
  • Pet insurance and more!
Full Job Description
THE ROLE

The SeniorClient Success Manager - Programmatic is at the forefront of Zeta's strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.

This role is remote out of Detroit, Michigan.

Responsibilities:
  • Rapidly acquire a thorough knowledge of Zeta's offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
  • Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
  • Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
  • Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer's business needs
  • Prepare and conduct high impact reporting presentations in collaboration with analytics team
  • Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:
  • 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
  • Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
  • Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
  • Strong analytic skills, including high level of comfort with Excel
  • Passion for digital media and thorough knowledge of the programmatic advertising industry
  • Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
  • Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
  • Intelligent, outgoing individual with interpersonal skills and work ethic
  • Comprehensive experience with MS Office, particularly Excel and PowerPoint
  • Ability to travel as needed

BENEFITS & PERKS
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity and Stock Purchase Plan
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $95,000, depending on location and experience.

#LI-MR1

#LI-Remote

About Zeta Global

Zeta Global is a data-driven marketing technology company that combines the power of artificial intelligence with the scale of data, applying insights from over 2.4 billion user profiles to generate business outcomes. Zeta Global?s products and services include programmatic media buying, email marketing, CRM, data and analytics, and marketing automation. The company serves a wide range of industries, including financial services, insurance, automotive, telecommunications, retail, publishing, and travel. Zeta Global has offices in North America, Europe, and Asia-Pacific.
Learn more about Zeta Global
Size
1,300 employees
Market Cap
$1.7 billion
Industry
Founded
2007
NASDAQ

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