Senior Client Success Manager - Insurance SolutionsOpen to: Remote, USA and Canada
As natural catastrophes increase in frequency and severity, insurers face growing pressure to improve underwriting precision, pricing accuracy, and portfolio resilience. As property risk continues to evolve, insurers need more current, property-specific insights to support underwriting, pricing, and portfolio decisions. ZestyAI leverages advanced computer vision and AI-driven modeling to deliver underwriting-grade, location-specific insights that help insurers improve pricing precision, reduce adverse selection, and strengthen regulatory confidence.
The OpportunityUse your motivation and experience to:
- Support client relationships from onboarding through renewal
- Drive product adoption and workflow integration within client organizations
- Connect client goals to measurable outcomes using ZestyAI solutions
- Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other teams across ZestyAI to deliver a strong client experience
- Identify opportunities for deeper product usage and expansion
What You'll Do- Build strong working relationships with underwriters, analysts, and product stakeholders
- Own regular client touchpoints, drive follow-up, and keep client priorities moving forward
- Support business reviews and connect product adoption, usage, and outcomes to client goals
- Monitor usage trends and client health indicators to understand where clients are seeing value and where they may need additional support
- Bring client feedback and needs back into ZestyAI, helping internal teams understand the problem and coordinate the right response
- Collaborate with senior Client Success leaders on strategic client and team initiatives
What You Bring to the ZestyAI Team- 3+ years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem
- Strong communication skills and a genuine interest in working directly with clients
- Analytical mindset with the ability to interpret data and usage trends
- Organizational skills and ability to manage multiple priorities
- Curiosity about insurance workflows, analytics, and technology
- Comfort working in a high-growth, collaborative environment
- Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make your day-to-day more effective
