Job DescriptionAs a Senior Client Operations Manager at Arvato, you will serve as the senior on-site leader for our site in Fargo, ND, combining full accountability for both warehouse operations and client relationship management. We are looking for a people leader who builds, develops, and elevates teams; a client-first operator who earns trust at every level of the client organization; an independent problem-solver who acts without waiting to be told; and someone who is never satisfied with the status quo and continuously pushes for better outcomes for the client and for Arvato.
Relocation assistance will be provided for non-local candidates selected for the position. YOUR TASKS- Lead, develop, and retain a high-performing onsite team - including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.
- Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization. Anticipate client needs, communicate proactively, and ensure that Arvato is always a step ahead of expectations.
- Own full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests. Track P&L impact of all operational changes.
- Drive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.
- Lead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.
- Identify and drive process improvement independently. Coordinate special projects with internal departments and external vendors. Solve problems at the source - don't escalate what can be resolved onsite.
- Maintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client - ensuring nothing falls through the gaps.
- Uphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.
Qualifications- B.A. or B.S. degree or equivalent work experience.
- Minimum seven years of Operational or Account Management experience, with at least two years in a senior or lead role.
- Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.
- Must be able to work in a demanding, problem-solving-oriented environment.
- Excellent communication skills.
- Must be assertive, analytical, and able to establish priorities.
- Knowledge of technology, data center, or high-value electronics logistics environments preferred.
- Customer Service Management/Account Management experience working in a Supply Chain environment.
- Must possess the ability to function in a high-pressure, fast-moving environment.
- Advanced Excel skills.
- Good working knowledge of SAP preferred.
- Strong analytical skills.
Additional Information- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
