IQVIA

Senior Client Operations Manager

IQVIA • $83K — $173K *
Marietta, GA 30062In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in sciences or related field preferred
  • 7 years of clinical or research industry experience
  • 5 years of project management experience required
  • Experience with project budgets and performance metrics
  • Knowledge of global clinical project operations and client governance practices

Responsibilities

  • Manage strategic client relationships and oversee project delivery
  • Collaborate with global teams and operational leaders for quality delivery
  • Develop client governance structures and communicate project health
  • Participate in key client meetings and operational committees
  • Review and analyze project performance metrics and client requirements
  • Define client-specific standards and manage requirement changes
  • Support proposal development and promote best practices across the organization

Benefits

  • Comprehensive benefits focused on physical, mental, and emotional well-being
  • Resources for financial and social support
  • Employee-centered approach to benefits customization
  • Investment in integrated programs for diverse needs
  • Support for well-being at home and work throughout various life stages
Full Job Description
We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.

Job Summary:

Manage and strengthen strategic client relationships while overseeing project delivery from operational and financial perspectives throughout each project's lifecycle. Collaborate with global project teams, operational leaders, Business Development, and client stakeholders to support consistent delivery, effective governance, and continuous performance improvement.

What You'll Be Doing:
  • Establish close working relationships with global project teams, Business Development, operational teams, and appropriate Contract Research Organization counterparts to support consistent, high-quality study delivery
  • Develop appropriate client governance structures and meeting schedules to communicate portfolio health, progress, risks, priorities, and actions
  • Participate in client operational committees, bid defense meetings, capabilities presentations, audits, and other client meetings as needed
  • Review lessons learned, best practices, client requirements, budgets, Key Performance Indicators, Master Service Agreement commitments, customer survey results, and improvement actions with internal stakeholders
  • Define and communicate client-specific standards, coordinate related training, and proactively manage changes to client requirements
  • Track performance metrics and Service Level Agreements while driving process improvements and corrective actions through completion
  • Develop clear communication plans and facilitate effective internal meetings, client calls, and portfolio reviews
  • Support technical reviews and proposal development while promoting best practices and process improvements across IQVIA Laboratories
What We Are Looking For:
  • A bachelor's degree in sciences or a related field is preferred
  • 7 years of clinical or research industry experience, including 5 years project management experience, is preferred
  • Experience with project budgets, performance metrics, Key Performance Indicators, and Service Level Agreements
  • Knowledge of global clinical project operations, client governance practices, and Master Service Agreement requirements
  • Familiarity with study delivery in accordance with the International Council for Harmonisation E6 Guideline for Good Clinical Practice
  • Other equivalent combination of education, training, and experience may be accepted in lieu of a degree
The Knowledge, Skills and Abilities Needed for This Role:
  • Excellent organizational, analytical, and problem-solving skills
  • Ability to resolve complex problems by gaining cooperation and coordinating effectively across multiple departments
  • Adaptability and flexibility in a fast-paced working environment
  • Ability to manage global project activities with urgency, deliver high-quality work, and drive actions to completion with minimal supervision
  • Clear and effective communication skills across departments, geographic regions, senior leadership groups, and global client teams
  • Strong understanding of assigned client expectations, requirements, and business needs
  • Ability to establish and maintain effective working relationships with colleagues, managers, operational partners, and clients
What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

The potential base pay range for this role, when annualized, is $83,000.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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