Reporting to the Client Operations Manager, the Senior Client Operations Associate serves as a senior team lead within the Client Operations group. This individual is responsible for owning key client service workflows, supporting operational execution, and providing day-to-day guidance to junior team members and interns.
This role is designed for a high-performing operations professional who demonstrates strong initiative, attention to detail, and the ability to drive consistent follow-through across client service processes. While this position is not currently a formal people manager role, it is expected to contribute to team leadership and may grow into expanded management responsibilities over time.
Essential Responsibilities
Client Service: - Serve as an escalation point for complex client operations issues, ensuring timely resolution and high service standards
- Direct daily client operations activities including service requests, account maintenance, transfers, and onboarding workflows
- Ensure all paperwork is accurate, complete, and in good order prior to custodian submission
- Perform status checks throughout service and transfer processes, communicating proactively with advisors and internal teams
- Serve as liaison between custodians, advisors, trading, and the investment team
- Record all service tasks and workflow steps in the CRM to ensure accountability and timely follow-through
- Maintain compliance awareness within service workflows and documentation standards
Workflow & Process Improvement- Support the design, implementation, and refinement of operational workflows related to onboarding, service paperwork, and client experience
- Establish consistent structures, checks-and-balances, and follow-up systems to reduce errors and improve execution
- Participate in regular review and continuous improvement of team processes and service standards
Team Support & Development (Team Lead Focus)- Provide training, coaching, and day-to-day support to Client Operations Specialists and Associates
- Assist with onboarding and support of interns, ensuring consistent execution of core client service processes
- Serve as a resource to the team by reinforcing best practices and operational consistency
- Contribute to a culture of accountability, professionalism, and strong client service execution
Hiring & Recruiting Support- Assist with initial resume review and first-round candidate screening for Client Operations and Residency-related hiring needs
- Support recruiting coordination efforts as needed, including internship pipeline and outreach support
Qualifications - Bachelor's degree required.
- Three or more years of experience in financial services industry required
- Client service, administrative or operations experience at an RIA is preferred.
- Demonstrates excellent organizational, problem solving and communication skills in a highly collaborative team environment.
- Detail-oriented with strong prioritization and project management skills to drive progress of firm projects; ability to handle multiple projects and tasks simultaneously while maintaining quality work.
- Strong technology skills, including MS Office (Excel), CRM and internal portal technology.
- Highly adaptive and responsive to changing needs and deadlines.
- Ability to establish structures, checks-and-balances, and maintain follow-up systems.
Compensation & Benefits- Salary range: $75,000 - $105,000, plus discretionary performance bonus paid out bi-annually.
- Total Compensation Range with Bonus = $86,000 - $132,000.
- 401(k) plan with opportunity to earn up to 7% the first year and 10% with tenure.
- Best and brightest leaders will have opportunities to buy into and become owners in the firm over time.
- 11 paid holidays and 15 PTO days to use at your discretion.
- Employer paid Health/Dental/Vision insurance premiums for individuals and families.
- Employer HSA contributions
- Employer paid Life and Long-Term Disability
