Marsh McLennan

Senior Client Manager - Employee Health & Benefits

Marsh McLennan • $75K — $95K *
Fargo, ND 58103Hybrid
Finance & Insurance
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent work experience required.
  • 4+ years in employee benefits, ideally with related organizations.
  • State Life & Health Insurance License required within 3 months of hire.
  • Experience anticipating client needs and developing effective solutions.
  • Strong background in customer service or project management.
  • Extensive knowledge of group insurance products and regulatory issues.
  • Excellent written, verbal, and presentation skills.

Responsibilities

  • Manage client relationships and ensure effective delivery of employee benefits services.
  • Oversee benefit annual enrollment periods and address service issues.
  • Maintain comprehensive documentation of client interactions.
  • Serve as primary point of contact for clients regarding welfare benefit plans.
  • Provide expert guidance on regulatory compliance to clients.
  • Anticipate and resolve complicated service issues independently.
  • Foster strong relationships with clients, vendors, and internal teams.

Benefits

  • Generous time off, including personal and volunteering days.
  • Tuition reimbursement and professional development opportunities.
  • Charitable contribution matching programs.
  • Stock purchase opportunities.
Full Job Description
Senior Client Manager - Employee Health & Benefits

A day in the life.

As our Senior Client Manager on the Employee Health & Benefits team, you'll manage client relationships and ensure the effective delivery of employee benefits services. This position involves overseeing benefit annual enrollment periods, addressing day-to-day service issues, and maintaining comprehensive documentation of client interactions. The Senior Client Manager serves as the primary point of contact for clients, providing expert guidance on welfare benefit plans and regulatory compliance while fostering strong relationships with clients, vendors, and internal teams. The client management team relies on the Senior Client Manager to anticipate and resolve complicated service issues independently, only escalating for further assistance when solution needs additional approval.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:
  • Bachelor's degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
  • 4+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
  • State Life & Health Insurance License (Required within 3 months of hire).
  • Proven experience in anticipating client needs and developing solutions to client problems.
  • Experience in customer service or project management.
  • Extensive knowledge of group insurance products (medical, dental, vision, life, and disability) and the ability to research regulatory issues to provide accurate guidance to clients.
  • Excellent written, verbal, and presentation skills, with effective public speaking capabilities.
  • Proficient in Microsoft Office applications (Word, PowerPoint, Outlook)
  • Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
  • Ability to work independently, manage multiple tasks under pressure, and meet deadlines in a high-production environment.
  • Detail-oriented, organized, and resourceful, with a professional demeanor.
  • Ability to navigate relationships and effectively address client expectations at various levels within the client organization.


We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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