Claims Specialist - CyberUnited States
We have an exciting opportunity for a Claims Specialist - Cyber to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment
What you'll be DOINGWhat will your essential responsibilities include?
- Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome.
- Independently manage caseload in all aspects within approved authority level. Responsibilities include, but not limited: initial claim evaluation, coverage analysis pursuant to AXA XL policies, underlying policies and any applicable other insurance, preparation of written coverage determination, initial and ongoing evaluation of liability, damages and appropriate reserves.
- Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
- Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
- Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
- Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
- Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
- Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service
- Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel.
- Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.
- Handling calls on the AXA XL Data Breach Hotline.
You will report to the Claims Manager, Cyber.
What you will BRINGWe're looking for someone who has these abilities and skills:
- A Bachelors Degree and a Juris Doctor (J.D.) are required
- Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and / or insurance coverage experience is highly preferred.
- A robust background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
- Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
- Effective collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner.
- Effective interpersonal, presentation, written and verbal communication skills.
- The ability to demonstrate critical thinking, decision making and problem solving skills.
- The ability to travel a minimum of 10-15% of the time is anticipated.
- Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.
The U.S. base salary range for this position is $83,500 to $145,500 USD. USD.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026. 
