LOCATION: This role will be located out of our Los Angeles or Newport Beach office, 2x a week in-office requirement.
Summary:To perform this job successfully, the Senior Claims Advocate must be able to perform each essential duty satisfactorily. This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. This role also serves as a strategic advisor to clients, supporting their overall risk management objectives and helping to identify claim trends, exposures, and opportunities to improve claim outcomes across their risk management portfolios. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:- Assist clients with the reporting of Property & Casualty (P&C) claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified.
- Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned.
- Assist clients to resolve coverage issues and to negotiate settlements.
- Review summons and complaints for proper handling and reporting to appropriate carriers.
- Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the "servicing" standpoint.
- Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary.
- Document all claim activity and communications within the agency management systems.
- Notify account managers and producers of any client service, claims, or coverage concerns.
- Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim.
- Monitor progress of claims to satisfactory conclusion.
- Participate in carrier claim reviews with the client.
- Support clients across a variety of industry sectors and risk profiles, providing responsive claims advocacy and service.
- Serve as a strategic claims consultant to clients by providing insight into claim trends, loss drivers, coverage considerations, and claim management strategies that support overall risk management initiatives.
- Advocate for clients and actively manage complex Property & Casualty claims across all lines of coverage, with particular emphasis on General Liability, Auto Liability, and Property claims.
- Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.
- Work as a team within established timelines and production capabilities. Interact with others in a professional effective, supportive, and productive manner.
- Serve in a team leadership and/or mentoring capacity when appropriate, assisting with training, collaboration, and the successful execution of claims advocacy and client objectives.
- Maintain cordial and effective relations with clients, carriers, vendors, business partners and members of EPIC's Southern California Account Management Team.
- Communicate effectively with internal and external stakeholders, providing information, guidance, and support to help achieve client objectives and company goals.
- Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance.
- Local travel may be required on a periodic basis.
Key Competencies:- Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
- Strong analytical and problem-solving skills.
- Excellent written and oral communication skills.
- Excellent organizational and time management skills
- Ability to multi-task and prioritize assignments.
- Basic math skills.
- Excellent teamwork skills,
- Ability to make good judgment
- Ability to handle sensitive situations.
Education and/or Experience:- 7-10 years of Property & Casualty claims experience. Experience may be met through prior work with a broker, insurance carrier, and/or third-party administrator (TPA).
- Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
- Ability to interact effectively with a wide variety of people
- Ability to work independently with little supervision
Certificates, Licenses, Registrations:- Valid P&C Brokers License
The national average salary for this role is $110,000 to $125,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women's Coalition, EPIC Veterans Group
- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
- Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
- 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
- EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
- We're in the top 10 of property/casualty agencies according to "Insurance Journal"
To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.
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