Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
5-7 years of experience in Information Systems/Information Technology
Preferred: 3-5 years in the Health Insurance Industry
Preferred: 3-5 years in the Healthcare Industry
Preferred certifications: ITIL, TOGAF, Six Sigma, PMP
Responsibilities
Lead customer collaboration to capture capability needs and drive business solutions
Participate actively in agile scrum teams across various roles
Provide subject matter expertise on complex project issues
Ensure project compliance with required standards and approvals
Interface with stakeholders to deliver innovative solutions and analyze alternatives
Support all aspects of requirements testing to minimize production defects
Communicate effectively with all project stakeholders and manage project documentation
Benefits
Office-based position with flexible working conditions
Opportunity to mentor Associate and Intermediate Analysts
Exposure to varied roles in the software development lifecycle
Engagement in strategic direction of Product and Technology Solutions
Access to comprehensive training and development resources
Full Job Description
JOB SUMMARY
This role will require a Business Analyst to learn a deep understanding of specific system application(s) and their integration points with multiple applications.
This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement and discretion to collaborate with customers on complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, and translate high-level business needs into detailed requirements for new capabilities and enhancements. Analyzes data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts. Leads project teams or actively participates as subject matter expert (SME) on moderately complex projects. Acts as face to the customer and resolves very complex issues while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as a SME on how moderately complex new enhancements/applications are developed using advanced understanding of end-to-end processes. Requires advanced level of understanding the end systems impact of changes across multiple/diverse systems. Ability to review detailed data and manipulate complex datasets and queries to support testing strategic initiatives, maintain documentation of data processes, and write, optimize, and execute queries to extract data from various relational databases and source systems.
ESSENTIAL RESPONSIBILITIES
Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Provide thought leadership and strategic direction in Product and Technology Solutions.
Other duties as assigned.
EDUCATION
Required
Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
Substitutions
None
Preferred
None
EXPERIENCE
Required
5 - 7 years in IS/IT
Preferred
3 - 5 years in the Health Insurance Industry
3 - 5 years in the Healthcare Industry
LICENSES AND CERTIFICATIONS
Required
None
Preferred
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
SKILLS
Analytical Skills
Problem-Solving
Communication Skills
Report Writing
SQL
Project Management
Customer Service
Leadership
Agile Methodolgy
Agile Project Management
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Rarely
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum: $79,300.00
Pay Range Maximum: $127,100.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
