Guidehouse

Senior Business Support Coordinator

Guidehouse • $80K — $95K *
Mclean, VA 22101In-Person
Education, Government & Non-Profit
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Minimum of three years in program operations or project coordination.
  • Ability to obtain and maintain a Federal Public Trust clearance.
  • Experience with stakeholder engagement and communication support.
  • Familiarity with healthcare or military health systems is beneficial.

Responsibilities

  • Support the DHA Revenue Cycle Modernization team through operational coordination.
  • Facilitate communication among leadership, project teams, and clients.
  • Coordinate day-to-day business support activities in a dynamic environment.
  • Track action items and timelines to keep programs organized.
  • Prepare and maintain project-related documentation and reports.
  • Assist with stakeholder communication and meeting coordination.
  • Provide general administrative support to enhance team efficiency.

Benefits

  • Medical, Rx, Dental & Vision Insurance available.
  • Personal and Family Sick Time & Company Paid Holidays.
  • Eligible for discretionary variable incentive bonus.
  • Parental Leave and Adoption Assistance.
  • 401(k) Retirement Plan participation.
  • Basic Life & Supplemental Life Insurance offered.
  • Flexible Spending Accounts for healthcare and dependent care.
  • Tuition Reimbursement and professional development opportunities.
  • Skills Development & Certifications support available.
  • Corporate events and community outreach initiatives.
  • Emergency Back-Up Childcare Program included.
  • Mobility Stipend for travel costs.
Full Job Description
Job Family:
Strategy & Transformation Consulting

Travel Required:
Up to 25%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
  • Support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation (RCMI) team by providing operational coordination, communications support, stakeholder engagement, and administrative oversight across multiple initiatives.
  • Work closely with leadership, project teams, and clients to facilitate communication, monitor ongoing activities, support decision-making, and help ensure program priorities remain on track.
  • Coordinate day-to-day business support activities in a fast-paced environment where priorities may shift based on client needs, operational requirements, and organizational objectives.
  • Assist with tracking action items, deliverables, and timelines to help keep programs and initiatives organized and moving forward.
  • Prepare, organize, and maintain documents, reports, meeting materials, and other project-related information to support effective execution.
  • Contribute to stakeholder communications and engagement efforts by helping coordinate meetings, follow-ups, and cross-functional collaboration.
  • Provide general administrative and operational support to improve efficiency and help the team respond to evolving business needs.


What You Will Need:
  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
  • Bachelor's degree
  • THREE (3) years or more experience supporting program operations, project coordination, stakeholder engagement, communications, administration, or related functions.
  • Ability to travel up to 25%.


What Would Be Nice To Have:
  • Experience supporting the Defense Health Agency (DHA), Military Health System (MHS), Department of Defense (DoD), or healthcare-related government programs.
  • Demonstrated experience authoring SBARs or equivalent structured decision papers (staff summaries, point papers) for senior leadership decision-making - including the ability to take raw subject-matter-expert input and produce a concise one-page document suitable for senior leader signature.
  • Experience utilizing ServiceNow for workflow management, ticket tracking, reporting, and dashboard development.
  • Working knowledge of revenue cycle management, healthcare administration, patient administration, healthcare operations, or military health systems.
  • Familiarity with MHS GENESIS.
  • Experience supporting executive leadership and stakeholder engagement activities.
  • Experience coordinating efforts across geographically dispersed organizations and teams.
  • Knowledge of organizational governance, operational processes, and change management initiatives.
  • CAPM, PMP, Lean Six Sigma, or related certification preferred.
  • Strong proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint.
  • Experience coordinating meetings, tracking action items, managing multiple priorities, and supporting leadership and stakeholder engagements.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to translate complex information into concise, actionable, and audience-appropriate communications.
  • Experience managing trackers, staffing information, training records, operational reporting, and administrative processes.
  • Strong organizational skills, attention to detail, and ability to work independently.
  • Ability to adapt to changing priorities and operate effectively in a dynamic environment.
  • Demonstrated experience preparing executive briefings, PowerPoint presentations, status reports, dashboards, and leadership communications.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

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