Senior Business Process Consultant - ITAM, HAM, SAMAbout the RoleWe are seeking an
IT Asset Management (ITAM) Business Process Consultant with deep expertise in
ServiceNow SAM/HAM to lead and optimize enterprise-scale asset-management implementations.
The
Senior Business Process Consultant is a strategic advisor and delivery leader responsible for guiding large-scale digital transformation efforts across complex client environments. This role drives business value by aligning platform capabilities with customer outcomes, leading cross-functional teams, and advancing our business process architecture practice. The Senior Business Process Consultant mentors Business Process Architects and Senior Business Analysts, and acts as a trusted partner to executive stakeholders internally and externally.
Key Responsibilities and Accountabilities: - Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
- Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
- Serve as a senior advisor to executive stakeholders on business transformation and change management.
- Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
- Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
- Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
- Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences).
- Identify and mitigate business and delivery risks early in the engagement lifecycle.
- Lead special projects across Delivery and Innovation teams to mature our delivery capability.
- Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.
What You Bring- 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
- Mastery of business process architecture principles and service design for ServiceNow
- Ability to operate strategically while remaining hands-on when needed
- Executive-level communication and stakeholder management skills
- Exceptional leadership and team development skills across distributed, global teams
- Skilled in navigating ambiguity and leading change through influence
- Deep understanding of value realization and outcome mapping
- Experience aligning business and IT goals in complex enterprise environments
- Excellent stakeholder-management and communication skills-able to explain asset optimization strategies to both CFOs and technical teams.
- A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.
Why NewRocket- Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
- Work with leading global organizations on high-impact ITAM transformations.
- Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solutions.
- Enjoy a flexible, remote-first culture built on trust, learning, and innovation.
