ServiceNow

Senior Business Manager

ServiceNow • $165K — $289K *
US-AnywhereRemote in New York, NY
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience with AI integration in work processes and decision-making.
  • Strong strategic mindset with a focus on business drivers and problem-solving.
  • Experience collaborating with product engineering teams.
  • Exceptional communication skills to influence senior leaders effectively.
  • Proven ability to work in a matrixed environment and drive cross-functional initiatives.
  • High ownership, adaptability, and self-starter mentality essential for fast-paced environments.
  • Passion for enterprise software and a solid understanding of SaaS business models.

Responsibilities

  • Act as a trusted advisor by delivering analytical insights that guide strategic decisions.
  • Lead ambiguous initiatives from start to finish to support executive-level decision-making.
  • Proactively drive continuous improvements aligned with the team's vision and goals.
  • Collaborate cross-functionally to ensure business alignment and operational execution.
  • Own the team's operating rhythm, including performance updates and strategic planning sessions.
  • Prepare strategic documents and presentations for leadership forums and executive reviews.
  • Serve as the connective hub to ensure effective communication across teams and initiatives.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away policy and family leave programs.
Full Job Description
Job Description

The Role
As Senior Business Manager to the GVP of Product Delivery and Innovation, you will work closely with the PD&I leadership, CEG Geo aligned teams and APEX product leaders as a trusted extension of their vision, leadership, and voice. In this role, you will connect dots across the organization, surface insights and emerging trends, and help ensure operational excellence in the day-to-day running of the business. You will lead and support strategic initiatives, collaborate cross-functionally, and play a central role in shaping and amplifying the leader's intent and messaging.

What you get to do in this role:

Strategic Execution & Decision Support
  • Act as a trusted advisor to the PD&I GVP delivering data-driven insights and operational guidance that inform strategy, execution, and tradeoffs.
  • Lead high-priority, ambiguous initiatives end-to-end, supporting executive decision-making through structuring complex business problems, developing hypotheses, driving analysis, and translating insights into clear recommendations and executive-ready narratives.
  • Proactively identify and drive initiatives and continuous improvements. aligned to PD&I's vision and mission.
  • Partner cross-functionally with the business partners including Operations, Finance, HR, Communications, and other teams to ensure alignment and drive seamless execution.

Operating Cadence & Governance
  • Own the operating rhythm of the organization including leadership team regular performance updates, QBRs, executive readouts, Summer Strategy, and Annual Operational Planning for the team.
  • Drive leadership team effectiveness through shaping LT session content, off-sites, and decision forums to ensure meetings are structured and results-driven while improving clarity, alignment, and follow-through.


Leadership Effectiveness
  • Prepare strategic documentation, briefings, and presentations to support PD&I leadership forums and the PD&I GVP's participation in global CEG & APEX forums.
  • Plan and facilitate LT staff meetings: set agenda inputs, ensure discussions are efficient and outcomes-focused, and track follow-through on commitments.
  • Manage the engagement across PD&I teams and cross-functional partners, ensuring the right people are connected at the right time.


Communication Alignment
  • Serve as the connective hub across CEG & APEX by pre-wiring discussions, aligning stakeholders, and ensuring work is coordinated, polished, and decision-ready ahead of executive review.
  • Shape executive and organizational communication, drafting written updates and supporting live forums (all-hands, AMAs, keynotes) to ensure consistent, clear, and effective messaging.
  • Serve as a subject-matter expert on priority initiatives by managing executive inquiries, developing action plans, and overseeing related communication strategies


Proxy & Stakeholder Representation
  • Act as the PD&I GVP's proxy in internal settings when required: ELT coordination, cross-functional meetings, and stakeholder alignment calls.
  • Act as an internal influencer, fostering collaboration and a high-performance culture across PD&I.


Qualifications

Qualifications

To be successful in this role you have:
  • AI-First: Experience leveraging, evaluating, and thoughtfully integrating AI into work processes, decision-making, and problem-solving.
  • Strategic mindset: An ability to understand key business drivers, structure ambiguous problems, and develop actionable strategies.
  • Product experience - ideally experience of partnering with or actively engaging with product engineering teams.
  • Communication: Exceptional verbal, written, and presentation skills for influencing senior leaders and cross-functional teams. Executive presence with the ability to engage and influence leaders across the enterprise.
  • Collaboration: A demonstrated ability to work effectively in a highly matrixed environment and partner with diverse stakeholders. Experience leading cross-functional initiatives, driving alignment, and delivering measurable impact
  • Ownership: High degree of ownership, adaptability, and a growth mindset. Self-starter with a bias for action, who thrives in fast-paced, high-growth environments. Willingness to roll up your sleeves while maintaining a strong focus on leverage, outcomes, and impact.
  • SAAS insights: Passion for enterprise software and emerging technologies, especially AI. Strong understanding of enterprise SaaS business models, customer success, and go-to-market motions.
  • Global awareness - understanding of business cultures and stakeholder dynamics across international teams and organizations.
  • Demonstrated experience supporting C-suite or VP-level leaders in a Chief of Staff role, ideally across multiple geographies and within a fast-paced global technology or SaaS organization.

Personal Attributes:
  • Discretion & Judgement: Handles sensitive information and high-stakes situations with the composure of a trusted confidant.
  • Anticipates Rather Than Reacts: Stays three steps ahead of the PD&I GVP's needs; spots gaps before they become problems.
  • Masterful Communicator: Writes and speaks with clarity, precision, and the PD&I GVP's voice when required. Never over-communicates or under-communicates.
  • Resilient & Composed: Remains effective under pressure, ambiguity, and high pace. Inspires calm in others.
  • Adaptable: Thrives in a fast-moving environment where priorities shift and context changes rapidly.
  • Connector: Naturally builds relationships across teams and functions; seen as a trusted interface by APEX and CEG leaders and cross-functional partners alike.

FD21

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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