OVERVIEW: The Senior Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction. This role is held by an experienced team member who focuses on optimizing deal management, enhancing F&I profitability, maintaining regulatory compliance, and operational excellence. The Senior Business Manager position may support multiple locations and will be a key communicator and collaborator across teams, upholding the values and mission of MarineMax to promote growth, profitability, and professionalism. This role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the company's strategic goals.
KEY RESPONSIBILITIES:- Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company's goals.
- Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Regional Director or Finance and Insurance.
- Implement the F&I process in every transaction and maintain annual F&I Certification.
- Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
- Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions in all supporting locations.
- Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
- Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
- Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates in all supporting locations.
- Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days in all supporting locations.
- Oversee the completion of all title/registration and USCG documentation processes for each transaction in all supporting locations.
- Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties on all supporting locations.
- Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
- Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
- Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
- Perform additional duties as assigned.
KEY RESULT AREAS:- Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
- Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
- Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.
