Job Type:

Job Title: Senior Business Analyst

Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC

Reports To: Business Analysis Director

Summary:

The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio.

This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge—especially in small commercial or specialty lines—and has a proven track record of driving business and technology alignment. You’ll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.

Key Responsibilities:

Hands-On Analysis & Delivery:

• Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.

• Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.

• Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.

• Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.

• Support development and testing teams through story refinement, acceptance criteria, and defect triage.

Stakeholder Collaboration:

• Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.

• Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).

• Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.

Domain Expertise:

• Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.

• Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).

• Stay informed of regulatory and compliance considerations that impact underwriting and claims.

Qualifications:

• 5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.

• Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.

• Strong analytical and problem-solving skills with attention to detail and business context.

• Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.

• Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).

• Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance) 

• 401(k) with competitive company matching 

• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  

• Company paid group term life, short- term disability and long-term disability coverage 

• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days 

• Paid parental leave 

• 4 week paid sabbatical after every 5 years of service 

• Financial Adoption Assistance and Medical Travel Reimbursement Programs 

• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 

• Company paid subscription to Headspace to support employees’ mental health and wellbeing 

• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program 

• Dynamic, creative and value-driven culture 

• Modern and open office spaces, complimentary drinks 

**This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**

Salary Range: $100-$130k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

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