Qualifications

• Bachelor's degree in Business Administration, Data Analytics, Finance, Operations Management, or related field preferred.
• Coursework or certifications in data analysis, process improvement, or operations management are advantageous.
• Minimum 5 years of experience in branch operations, business analytics, or process improvement roles.
• Proven track record of leading process improvement initiatives and managing change effectively.
• Experience in collaboration with branch teams to address operational challenges and implement changes through a unified approach.
• Strong communication skills to engage with employees across all levels for feedback and updates on workflows.
• Familiarity with banking regulations such as CIP, BSA, and AML and their impact on branch operations.

Responsibilities

• Drive operational excellence and process optimization across the branch network.
• Evaluate branch operations and analyze performance trends to identify improvement opportunities.
• Develop and implement solutions to enhance efficiency and customer experience.
• Facilitate cross-functional collaboration to manage complex initiatives effectively.
• Evaluate operational impacts and risks associated with branch initiatives.
• Promote sustainable process improvements in alignment with strategic branch objectives.
• Support the deployment of new workflows and gather employee feedback on processes.

Benefits

• Opportunity to work in a strategic partnership role within branch service delivery.
• Engage in cross-functional collaboration, enhancing team-focused processes.
• Contribute to continuous improvement initiatives with real impact on branch operations.
• Dynamic work environment with responsibilities that evolve alongside banking practices.
• Access to ongoing professional development and training in process optimization and analytics.