Job Description:

As a Senior Disability Claims Consultant, you will be responsible to proactively manage a block of litigated disability claims, as well as other escalated cases by applying Sun Life’s resolution strategies to appropriate claims to better serve our clients and drive financial outcomes. 

Reporting to the Manager, Disability Litigation you will:

• Manage your litigated block of cases with a strong proactive customer service focus, exhibiting expert skill in both disability and litigation management and following relevant practices, processes, and guidelines

• Represent Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding

• Instruct our legal counsel on the final disposition of litigated claims

• Handle other escalated matters in thorough, timely and effective manner, following relevant practices and processes, again with a strong proactive customer service focus

• Provide leadership in complex case management

• Build a strong knowledge of litigation management strategies

• Work to improve your quality outcomes

• Build strong, effective relationships with your manager, and other members of the litigation management team, working in partnership with them to help the team meet expected business outcomes

• Create and deliver presentations to disability claims operations based on common trends within litigation or on other relevant topics

• Demonstrate an excellent knowledge of group insurance, disability case management strategies and risk management.

• Consistently build strong working relationships with members of our legal services department, disability claims operations, and other stakeholders, working proactively and in partnership with them

• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers

• Identify issues and solutions on litigated cases that require follow-up within the disability operations

• Contribute to the ongoing business retention and growth by building strong working relationships with our customers and by your proactive engagement with plan sponsors

• Help prioritize work to meet customer expectations

• Coach and mentor other team members as opportunities arise

Competencies:

• Stellar customer service skills

• Strong organizational, analytical and decision-making skills

• Excellent listening skills and capacity for empathy

• Strong verbal and written communication skills 

• Ability to deal with stressful situations

• Ability to self-reflect and demonstrate other personal characteristics that positively influence your  own engagement and growth

• Strong interpersonal and motivational skills

• Demonstrated ability to adapt to change

• Ability to understand and explain new concepts to successfully transfer knowledge and promote both engagement and implementation

• Strong ability to objectively review information taking into consideration all aspects of files/situations

• Strong ability to work collaboratively with others

• Demonstrated ability to negotiate

• Ability to travel (valid driver’s license and access to vehicle are required for travel)

• Ability to work from Sun Life office location

• Excellent knowledge of disability case management strategies

• Strong computer skills and Microsoft Office knowledge

• Flexibility in working hours

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. 

Assets:

• A bachelor's degree or equivalent business experience

• At least 5 years of recent disability case management experience

• Some knowledge of litigation case management strategies

• Strong negotiation skills

What's in it for you:

• We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to  Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many  cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to  support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Claims - Life & Disability

Posting End Date:

04/09/2026