Cognizant Technology Solutions is looking for a Audio/Video - AV Conferencing Engineer to join our dynamic team, collaborate with cross-functional teams to drive innovation and deliver impactful solutions that align with our company's goals.
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Audio/Video AV Conferencing Engineer
Applications will be accepted until June 19, 2026
Location: Candidates will need to work out of the Client's office in Boston MA from Monday to Friday. Hybrid or remote work is not an option.
About this Team and RoleJob SummaryThe Field Services Audio Video Conferencing Engineer is responsible for designing implementing and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms collaboration spaces and virtual platforms. This role ensures seamless communication experiences through proactive monitoring troubleshooting and optimization of AV systems.
Responsibilities- Design and configure AV systems including microphones speakers cameras displays and control systems.
- Ensure compatibility with IT infrastructure and networking standards.
- Prepare documentation for AV layouts wiring diagrams and system configurations.
- Install and commission AV hardware and software in conference rooms and collaboration spaces.
- Configure codecs video endpoints and control hubs (Cisco Control Hub Poly Lens).
- Perform device resets and firmware updates as needed.
- Provide real-time technical support for video conferencing sessions and live events.
- Maintain hotline support for AV-related incidents and ServiceNow requests.
- Troubleshoot hardware/software conflicts connectivity issues and audio/video quality problems.
- Conduct routine health checks on AV systems including testing microphones cameras and displays.
- Monitor system performance and apply patches/upgrades following change management processes.
- Support high-profile meetings and webinars by managing AV setups and providing dry runs.
- Operate in-house and portable AV systems during live events.
- Maintain AV inventory and update user guides and SOPs.
- Ensure compliance with organizational security and operational standards.
- Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing.
- Engage with stakeholders to understand their needs and provide tailored IT solutions.
- Monitor system performance and implement improvements to enhance efficiency and reliability.
- Stay updated with the latest technology trends to drive innovation and continuous improvement.
Certifications RequiredITIL Certification
Mandatory Skills8+ years of Strong experience on:• Audio Conferencing
• Video Conferencing
• MS Teams Collaboration Suite
• Zooms Collaboration Suite
• Customer Interfacing Skills
• AV Hardware's Troubleshooting
• ITIL Framework
• Configuration & Setup of AV Infra(Microphones, Speakers, Cameras, Displays, & Control systems)
Competencies:• Ownership and Accountability
• Autonomy
• High Level of Integrity
• Clear Communication
• Creative Problem Solver
Salary and Other Compensation:The annual salary for the position is between $80,000/year - $90,000/year and depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Work Authorization:Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
