About the Service Delivery area

The Service Delivery area is responsible for providing consulting services to clients, delivering complete project solutions that achieve measurable business improvement through the company's products and services. The team defines and executes the approach for outsourced solutions, systems integration, and proprietary tooling - acting as the bridge between client needs and technical execution.

At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations - primarily across the Atlassian ecosystem - from initial scoping through to successful outcomes.
What you'll be doing

- Design, develop, and implement high-quality solutions including architectural system design

- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements

- Provide experienced guidance, feedback, and recommendations to customers based on established best practices

- Support the roll-out, adoption, and scaling of provided solutions for customers

- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship

- Advice on internal tools and processes as a senior member of the technical team

- Promote yourself as a subject matter expert and valued member of the community

- Assist with proposal development and statement of work definitions

- Engage with potential customers on sales calls as a technical resource, advising on product solutions

What you'll bring to the table

- Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines

- 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions

- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)

- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills

- Excellent analytical skills with the ability to take a holistic view across a range of domains

- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions

- Excellent communication skills, including workshop facilitation, written and verbal communication

- Experience with Agile development methodologies

- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills

- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

- Familiarity with ITIL and ITSM principles

- Experienced in UAT testing and test use-case development

- Knowledge of cloud technologies

Your leaders 🤟

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Billy, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

Perks 🍇

-Share the fruit program: when we grow the tree, we share the fruit-when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family-your well-being matters.

-Retirement plan/funds saving: we care about your future-we have diverse plans depending on your location.

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information