Level 3 Communications, Inc

Senior Associate, Systems Engineering

Level 3 Communications, Inc • $85K — $110K *
Rockwall, TX 75087In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or related field, or equivalent experience
  • Minimum 2 years related experience, or 0-2 years with a graduate degree
  • 6 months experience in Networking, Cybersecurity, Cisco Certifications, Collaboration Skills, Testing & Documentation, or Aviation Systems
  • Familiarity with IP addressing, VoIP/telephony, and security processes
  • Must be a US citizen.

Responsibilities

  • Serve as chief technical support for Field Service Representatives (FSRs)
  • Provide remote troubleshooting guidance for complex system issues
  • Interpret technical drawings and training materials
  • Support field operations and ensure successful customer deployments
  • Communicate effectively with internal and external teams
  • Collaborate on operational processes and procedures
  • Willingness to travel up to 10%.

Benefits

  • On-site work in Rockwall, TX
  • 9/80 work schedule for improved work-life balance
  • Opportunity for travel, expanding professional exposure
  • Potential for career advancement within the organization.
Full Job Description
Job Title: Systems Engineering SupportJob Code: 39980Job Location: Rockwall, TX (Onsite)Job Schedule: 9/80

Job Description:

The Senior Associate, Systems Engineering position will serve as the chief technical support contact for our offsite Field Service Representatives (FSRs).

Essential Functions:
  • Provide remote troubleshooting guidance, interpret complex technical drawings and training materials to support field operations, and deliver engineering expertise to help our field teams resolve system issues and ensure successful customer deployments.
  • Communicates within and outside of own function to gain cooperation on operational processes, practices, and procedures.
  • Willingness and ability to travel up to 10%.
  • Ability to obtain and maintain a security clearance.

Qualifications:
  • Bachelor's Degree in Engineering or a related technical field (Electrical Engineering, Systems Engineering, Software Engineering, Computer Science) and a minimum of 2 years of prior related experience. Graduate Degree in a related technical field or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
  • Minimum 6 months experience in one or more of the following areas:
    • Networking: IP addressing, switching/routing, video teleconferencing, VoIP/telephony, or WANs.
    • Cybersecurity: Familiarity with government Authorization to Operate (ATO) processes or Security+ certification.
    • Cisco Certifications: CCNA or CCNP.
    • Collaboration Skills: Experience working with contractors, subcontractors, or government customers.
    • Testing & Documentation: Developing and implementing software/system test plans in team environments.
    • Aviation Systems: Knowledge of aircraft navigation systems, radios, Flight Management Systems (FMS), radar altimeters, IFF transponders, or TCAS.
    • Communication Protocols: Familiarity with ARINC 429, MIL-STD-1553, RS232/422, Ethernet, or other serial protocols.
  • Must be a US citizen.

Preferred Additional Skills:
  • Active DoD security clearance.

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* Ladders Estimates

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