About the Role

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they're live on the platform. You'll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.
You're excited about this opportunity because you will...

• Strategize - Build the strategy for helping merchants succeed once they're live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
• Experiment, Analyze and Implement - Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
• Influence - Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

We're excited about you because...

• You have a Bachelor's degree or higher
• You have 2-3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
• You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments
• You're an owner / self-starter - You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
• You're naturally curious - You always look for ways to innovate and improve
• You're a problem solver - You solve problems from first principles and resist "this is how it's always been done" thinking
• You're analytical - You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
• You're gritty - You roll up your sleeves and do whatever it takes to make things successful
• You're persuasive and a relationship-builder - You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You are actively exploring and applying AI in your day-to-day work, bringing a beginner's mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000-$128,000 USD