Job Description

This role is based at our corporate office in Memphis, TN

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Infrastructure Platform Engineer Hotels, you will bring your technical skills to a hospitality company with an award-winning culture. On the Client Computing Engineering & Architecture team reporting to a Senior Manager of the Infrastructure Platform Engineer group. You will support projects including hotel mass deployments, equipment refreshes, and Windows platform standardization.

What you'll do during a typical day:

• Design, test, and maintain Windows deployment standards (Windows 11 and Server [redacted]) using DISM and WIM imaging for large-scale hotel deployments.
• Validate vendor drivers, hardware compatibility, and imaging processes in the Memphis IT lab environment.
• Troubleshoot and remediate deployment issues, including Active Directory policies, security configurations, and hardware/driver conflicts.
• Collaborate on PowerShell scripting, printer configurations, and occasional ESXi/Linux troubleshooting to support hotel operations.

How you'll collaborate with others:

• Partner with hotel operations teams, field IT support, and vendor resources to ensure smooth mass deployments and equipment refreshes.
• Work with cross-functional technology teams during planning, testing, and rollout phases.
• Participate in regular team stand-ups, project reviews, and technical working sessions to achieve results and maintain platform standards.

Deliverables you'll take ownership of:

• Standardized Windows deployment packages and imaging processes that ensure reliable, repeatable hotel equipment refreshes with minimal downtime.
• Technical documentation, driver/hardware validation reports, and remediation guides that improve deployment success rates and reduce support escalations.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or related field
• Two (2) years of hands-on experience with Windows desktop and server operating systems (Windows 10, 11 and Server 2019, 2022, 2025)
• Two (2) years of PowerShell scripting and automation experience
• Two (2) years of ESXi / VMware experience
• Demonstrated experience with Windows deployment technologies, including DISM and WIM imaging
• Understanding of Active Directory, Group Policy, and core infrastructure concepts
• Working knowledge of hardware/driver validation, security best practices, and troubleshooting in enterprise environments
• This is a hybrid role and would require you to be near our Memphis office location
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology or related field

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 - $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.