Reporting to the Senior Information Technology Manager, Advancement Data Operations (ADO), the Senior Application Analyst will join ADO’s growing Application Development team to help drive the design and configuration of Texas Development’s new Salesforce based CRM. This role will serve as an ADO resource handling configuration and customization tasks common with the Salesforce platform.

The Senior Application Analyst will serve a key role in the University Development Office’s ongoingAffinaquestAdvancement RM (Salesforce) implementation and will be an important support role in the future state tasked with providing business analysis, technical design assistance, and system configuration supporting the efforts of the Advancement Data Operations Salesforce team.

• Managesmall to medium-scale projects assuming full technical responsibility and leadership. Review, prioritize, and contribute to the resolution of outstanding configuration decisions asidentifiedby project leads.

• Analyze and interpret user requirements, user stories, use cases, and system architecture documentation. Perform complex systems analysis, report development, and configuration tasks.

• Assistwith technical design and data modeling by eliciting user requirements, documenting user stories, and communicating with both internal and external subject matter experts and data stewards.

• Support ongoing design, configuration, and testing activities including performing routine Salesforce business analyst and administrative functions such as modification of page layouts and list views, generation of reports and dashboards, creation of new objects and fields, and other standard Salesforce analyst, administrative, and support tasks.

• In partnership with the Salesforce Administrator and Architect, manage and enhance the security model, including requests for new and modified permission sets, permission set groups, public groups, and sharing rules whilemaintainingalignment with the overall organizational security policies and best practices.

• Identifyopportunities to create and enhance business process automations by designing and developing flows, approval processes, and other notifications. Solve business problems bysolicitingrequirements, interpreting client requests, and proposingsolutions that areappropriate inthe broader context of departmental/university procedures, goals, and automated systems technology.

• Participate in design and testing activities for the purpose of business unit acceptance and package deployment. Establish testing proceduresfor solutions and reports to support business analysis and statutory reporting requirements.

• Develop andmaintaindetailed documentations of business processes, workflows, configurations, and procedures essential to the continued support and maintenance of all components of the Salesforce solutions, for both platform users and internal technical audiences.

• Advocate for strong data quality standards through the comprehensive review and validation of data being imported/exported from the system. Perform data analysis needed to support technical and business needs.

• Additionalduties asassigned.

• Bachelor27s degree in business, computerscienceor a related field.

• Three+ years of professional experience as a Salesforce Administrator, Business Analyst, or serving in a Salesforce administration capacity.

• Salesforce Administrator or Salesforce Business Analyst certification.

• Can collaborate with individuals with varying skills and fromdifferent partsand levels within a complex organization.

• Able to manage expectations, prioritize work, and partner with functional and technical stakeholders to achieve project goals and business needs.

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

• Ability to triage, synthesize, and clarify requirements for technical staff.

• Able to organize complex tasks into manageable and measurable work.

• Can communication complex technical solutions to non-technical team members.

• Excellent written, verbal, and visual communication skills and a demonstrated understanding ofappropriate levelsof communication.

• Self-directed and dedicated to working as a member of a collaborative team with excellent problem-solving skills.

Relevant education and experience may be substituted asappropriate.

• Five+ years ofSalesforce administration or business analysisexperience.

• Demonstrated understanding of the core Salesforce platform (Sales Cloud, Service Cloud) with functional knowledge of one or moreadditionalproducts, such as Experience Cloud, Data 360, orAgentforce.

• Experience integrating Salesforce with third party solutions or supporting highly integrated Salesforce solutions, including AppExchange apps and external APIs.

• Familiarity with fundraising and development terminology and related business processes.

• This position is based in Austin, Texas.

• Must be eligible to work in the United States on a full-time basis for any employer without sponsorship.

• Works in standard office conditions, in a shared office environment, with repetitive use of a keyboard at a workstation.

• Monday through Friday, 8:00 AM 6:00 PM on-site work is the standard expectation for this position.

• May requireadditionalhours during peak periods andspecial events.

• Regular and consistent attendance isrequiredin this job.

• Resume/CV

• Three work references with contact information; at least one reference should be from a supervisor

• Letter of Interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.