ResponsibilitiesThe Senior Analyst, HRIS will play a key role in advancing NISA's HR technology strategy by enhancing systems, optimizing processes, and delivering workforce insights that support employee experiences and informed business decision-making. This role serves as the primary administrator for HR systems, ensuring data integrity for HR processes across the employee lifecycle. The Senior Analyst will partner closely with leaders in Human Resources, Accounting and IT to leverage data, automation, and emerging technologies that optimize workforce processes, enhance the employee experience, and deliver actionable insights that support NISA's talent strategy and organizational objectives.
Essential duties and responsibilities of the Senior Analyst, HRIS include:
- Own and continuously evolve NISA's HR technology roadmap - evaluating new capabilities, upgrades, and process improvements for ADP Workforce Now and related HR systems, coordinating with HR and Accounting leadership given both teams' heavy reliance on ADP Workforce Now
- Provide support across NISA's HR platforms, with scope expected to broaden over time to include other functions within the Administration business unit, such as applicant tracking and related systems supporting the Recruiting team
- Translate HR business processes into system configuration, enhancements, and process improvements across the employee lifecycle, from onboarding through offboarding, and provide heightened support during key HR cycles such as open enrollment, year-end, and performance reviews
- Partner with IT/Application Management colleagues to design, maintain, and troubleshoot integrations between ADP Workforce Now, ServiceNow, and downstream systems (benefits, identity/access, time and attendance, and reporting), ensuring reliable, accurate data flows across the HR technology landscape
- Serve as HR's primary point of contact with software vendors, including ADP and ServiceNow, partnering with Accounting on ADP Workforce Now given both teams' shared reliance on the system, and working with IT/Application Management colleagues to ensure timely resolution of issues within established service-level agreements (SLAs) and continuous improvement of the HR technology environment
- Partner within the HR team to develop and maintain standard and ad hoc reports and dashboards ensuring accuracy and consistency while safeguarding the confidentiality of sensitive employee data
- Conduct regular audits of HRIS data to identify and resolve discrepancies, ensuring data accuracy and integrity across ADP Workforce Now, ServiceNow, and downstream systems
- Support HR compliance reporting requirements (e.g., EEO-1, VETS-4212, ACA) by producing accurate, audit-ready data extracts from HRIS platforms
- Use AI-assisted tools within firm controls to accelerate data validation, report drafting, and documentation, retaining human review over decisions affecting employee records and compliance reporting
- Document configurations, integration specifications, and support procedures; develop end-user knowledge articles; and deliver HR technology training to HR and business users
- Own application administration for HR systems, including user provisioning, security role maintenance, data integrity controls, and audit support - coordinating ADP Workforce Now configuration and changes with HR and Accounting as shared stakeholders - ensuring compliance with data privacy and NISA's information security and data-handling standards given the sensitivity of employee data
- Lead testing and validation of system updates, patches, releases, and new feature rollouts, including ADP Workforce Now and ServiceNow upgrades, coordinating with IT/Application Management on technical execution and deployment
- Define requirements and business needs for ServiceNow HR Service Delivery components - workflows, catalog items, forms, and cases - and partner with IT/Application Management on configuration deployment
- Serve as the subject-matter expert for NISA's HR technology platforms, performing root-cause analysis and partnering with IT/Application Management on complex technical escalations
Qualifications- Bachelor's degree in Information Systems, Human Resources, Computer Science, or a related field, or equivalent experience
- 5-7 years of experience supporting HRIS or HR technology platforms, including hands-on experience administering ADP Workforce Now preferred
- Demonstrated experience building and maintaining HRIS integrations between core HR systems and downstream applications, gained through direct work or close partnership with IT/technical teams
- Working knowledge of ServiceNow HR Service Delivery (workflows, catalog, forms, and case management)
- Solid understanding of core HR business processes and the employee lifecycle, including onboarding, benefits, time and attendance, performance, and offboarding
- Strong analytical and problem-solving skills with a high attention to detail and data accuracy
- Ability to handle confidential and sensitive employee information with discretion and sound judgment
- Familiarity with data privacy, confidentiality, and information security requirements for handling sensitive employee data, particularly in a regulated financial services environment
- Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical stakeholders and to represent HR's needs effectively with IT partners
- Proficiency with reporting tools and/or SQL preferred
- Experience in financial services, asset management, or a similarly regulated environment is a plus
NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.
