Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Job Description Summary
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
Role and Scope of Position:
This position serves to help ensure the tightest possible linkage between the organization's business processes and the information systems that support those processes. This position participates in the review and assessment of business area processes in order to recommend business process changes to improve operational performance, address operational deficiencies or meet emergent needs. Works closely with business area managers and Business Integration Managers to document broad business objectives into meaningful requirements documents. This position will use knowledge of the business areas' operations to coordinate and direct the implementation of new or revised IT technologies in support of business process improvements.
This position also fulfills non-system performance analysis functions for business areas and can be assigned to co-manage system enhancements on small NIS projects.
Essential Functions: - Partners with area managers to examine and document existing business processes, business rules and systems, and performs gap analysis in order to identify differences between the current processes and the desired state. Also conducts workflow analysis, change impact analysis and identifies areas for improvement in preparation for business process re-engineering.
- Gathers business needs and requirements by facilitating meetings or administering work sessions to define or redefine problem statements, process design or products or services. In concert with the business areas, focuses on developing and improving business processes at all times.
- Participates in the evaluation and selection of system applications for the support of new business processes, procedures and standards.
- Assists with developing recommendations that explore alternative solutions, such as leveraging existing technology through improved usage, incremental training or minor business process enhancements.
- Supports business units by investigating operations related problems or inquiries, and recommends, facilitates and coordinates solutions.
- Assists in the preparation of the testing strategy and testing execution plan including creation of use cases, test cases and verifying the testing output to ensure it meets the requirements of the business.
- Develops or recommends business and management information reports to enable measurement of business results.
- Develops and provides business and system support, as well as training on applications. Communicates business and system application changes. Partners with area managers to ensure process issues are addressed.
- Defines business capabilities, benefits and overall business case to assist with project mobilization, requests for proposal, information and the quote.
- Validates the solutions meet the business requirements.
Technical Knowledge/Skill/Education/Licenses/Certifications:Technical Knowledge/Skill:
- Requires knowledge of technical modeling techniques, business assessment and modeling tools and best practices.
- Requires high-level understanding of the organization's business systems and processes as well as industry-wide requirements.
- Requires high proficiency in relationship management, verbal and written communications, meeting facilitation, multitasking, time and prioritization management
- Ability to be objective and flexible.
Education:
- Bachelor's Degree in Business Administration, Computer Science, Engineering, related discipline or equivalent experience
- Master's Degree or MBA preferred
Experience:
- Minimum of five (5) years business and technical experience.
- Requires experience with systems development methodologies, business systems requirements definition, process engineering and project management.
Licenses & Certifications:
Working Conditions: - Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- Work is performed primarily in an office environment which includes sitting, standing and general movement throughout the office area.
Mental Aspects:
- Work includes analyzing, consulting, designing, implementing, presenting, leading and coordinating.
- This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
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Competencies:Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$111,750.00-$124,170.00
Worker Type:Regular
Number of Openings:1
Emergency Response:Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
