Join Empower and play a critical role in keeping our business running when it matters most. In this position, you will lead cross-functional response efforts, coordinate rapid resolution of high-impact incidents, and drive continuous improvement that strengthens our operations and enhances the client experience.

If you're a collaborative problem solver who thrives under pressure and enjoys bringing people together to solve complex challenges, this is your opportunity to make a meaningful impact across the organization.

This position works with business partners to minimize impact of unplanned interruptions to service and coordinate action plans to manage our response to internal and external issues facing the business. Serves as the operational contact for business incidents, acting as a bridge between business lines and managing deliverables tied to the identification, containment, resolution, and follow-up of the business incident.

What You Will Do

• Host and drive business incident bridges to quick resolution by ensuring proper priority is assigned, key resources are engaged, and bridge participants are focused on remediation efforts
• Effectively communicate incident status to various stakeholders
• Ensure incident bridge activity is well documented and communicated to stakeholders
• Identify owners of incident action items and track status of deliverables from those owners
• Be the point of contact for consumption of incident action items, store artifacts, and distribute accordingly
• Conduct post incident reviews, engaging with business partners to document and track that action plans to eliminate recurrence get completed
• Assist with the coordination of action items identified during the weekly Empower Incident Escalation Committee meeting. This would include managing deliverables associated with the root cause analysis and process improvement of a gain/loss event, ensuring long term sustainability of the remediation efforts.

What You Will Bring

• Retirement industry experience, including knowledge of defined contribution, defined benefit, non-qualified plans, and financial services industry
• Ability to work across business units, collaborate with and influence teams to drive action
• Must possess strong project prioritization, analytical/problem solving, organization, planning skills
• Strong presentation skills, along with strong written and oral communication skills
• Strong Project Management skillset
• Ability to thrive in a fast-paced, evolving organization
• Ability to handle ambiguity in your role
• Basic knowledge of Six Sigma tools & concepts preferred
• Proficient in the use of Microsoft Office software programs
• Bachelor's Degree in related field or a combination of both education and experience
• 5-7 years experience in a large, complex environment

What Will Set You Apart

• The ideal candidate has knowledge of Empower's applications and systems infrastructure -- strongly preferred
• PMP strongly preferred

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range
$79,400.00 - $112,175.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

Job Posting End Date at 12:01 am on:
08-04-2026

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