HTC Global Services

Senior AI Engineer - Microsoft Dynamics 365 & Copilot Studio

HTC Global Services • $100K — $130K *
Dearborn, MI 48126In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field.
  • 3-5 years of relevant professional experience in the industry.
  • Hands-on experience with Microsoft Dynamics 365.
  • Familiarity with Microsoft Copilot Studio and AI integrations.
  • Proficiency in programming languages including C#, JavaScript, and ASP.NET.
  • Experience with GitHub or similar version control systems.
  • Solid understanding of Generative AI, Prompt Engineering, and LLMs.
  • Previous use of Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs.

Responsibilities

  • Design and develop AI-powered applications and intelligent automation solutions.
  • Analyze business requirements and create AI models and algorithms to address specific challenges.
  • Build applications that convert data into actionable insights.
  • Develop AI solutions utilizing technologies such as Deep Learning, NLP, and Cognitive Automation.
  • Integrate AI capabilities seamlessly within Microsoft Dynamics 365 and use Microsoft Copilot Studio for conversational agents.
  • Optimize AI performance through various engineering practices and continuous monitoring.
  • Collaborate with stakeholders on technical design and delivery of scalable solutions.

Benefits

  • Opportunities for professional growth and development in AI and automation.
  • Access to cutting-edge Microsoft technologies and tools.
  • Collaborative and innovative working environment.
  • Flexible working hours and potential for remote work arrangements.
  • Engagement with cross-functional teams on impactful projects.
Full Job Description
Job Title

Senior AI Engineer - Microsoft Dynamics 365 & Copilot Studio

Overview

We are seeking an experienced Senior AI Engineer with expertise in Microsoft Dynamics 365 and Microsoft Copilot Studio to develop intelligent applications, AI-powered automation, and data-driven solutions. The ideal candidate will have experience building AI capabilities within the Dynamics 365 ecosystem while leveraging modern AI technologies to improve business processes and user experiences.

Key Responsibilities
  • Design and develop AI-powered applications and intelligent automation solutions.
  • Analyze business requirements and develop AI models, algorithms, and applications to solve complex business problems.
  • Build data-driven applications that transform data into actionable insights.
  • Develop AI solutions using technologies such as:
    • Generative AI
    • Deep Learning
    • Natural Language Processing (NLP)
    • Image Processing
    • Cognitive Automation
    • Intelligent Process Automation
    • Reinforcement Learning
    • Virtual Assistants
  • Design, configure, and deploy AI conversational agents using Microsoft Copilot Studio.
  • Integrate AI capabilities within Microsoft Dynamics 365.
  • Leverage Azure OpenAI, Azure Cognitive Services, and external knowledge sources for AI-powered solutions.
  • Optimize AI performance through prompt engineering, topic configuration, and continuous monitoring.
  • Customize Microsoft Dynamics 365, including:
    • Forms
    • Tabs
    • Sections
    • Sub-grids
    • Web Resources
    • iFrames
    • Navigation
    • Ribbon Customization
    • Solutions and Sitemap customization
  • Develop Plug-ins, Workflows, and Business Process Flows (BPF).
  • Develop CRM portals and custom portal solutions.
  • Build integrations using Power Automate, Logic Apps, Azure Functions, and Web APIs.
  • Develop Model-Driven Apps and Canvas Apps using Microsoft Power Apps.
  • Collaborate with technical stakeholders to deliver scalable solutions.
  • Participate in technical design discussions and code reviews.
  • Create and maintain technical documentation.
  • Troubleshoot technical issues, data challenges, and application performance.
  • Perform debugging, unit testing, QA support, and ongoing code maintenance.
  • Support continuous improvement throughout Agile development processes.

Required Qualifications
  • Bachelor's Degree.
  • 3-5 years of relevant professional experience.
  • Experience with Microsoft Dynamics 365.
  • Experience with Microsoft Copilot Studio and AI/Copilot integrations.
  • Experience with C#, JavaScript, and ASP.NET.
  • Experience with GitHub or Git-based source control.
  • Experience with Power Apps, Azure DevOps, Plug-in Development, and Workflows.
  • Strong understanding of Generative AI concepts, Prompt Engineering, and Large Language Models (LLMs).
  • Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs.
  • Experience integrating Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with cross-functional technical teams.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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