This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink's largest client partners.
Location: Remote PST - ideally located near Bellevue, WA
Duration: ongoing
What you'll be doing:- Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
- Translate business requirements and user needs into structured dialogue models and interaction patterns.
- Develop clear, concise, and brand-aligned conversational content.
- Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
- Create wireflows, conversation maps, and prototypes to communicate design intent.
- Apply usability testing insights and performance analytics to iterate and improve experiences.
- Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.
What we are looking for:- 5-8+ years of experience in UX design, content design, or conversational design.
- Experience for conversational experiences for generative or agentic AI.
- Strong understanding of human-centered design and UX best practices.
- Experience working in agile, cross-functional product teams.
- Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
- Prompt design experience.
- Familiarity with conversation analytics and optimization techniques.
- Skills & Competencies
- Conversation flow design and scripting
- Interaction design and prototyping
- Research synthesis and usability testing
- Cross-functional collaboration
- Problem-solving and systems thinking.
- What Success Looks Like
- AI conversations that are intuitive, helpful, and aligned with the client's brand voice.
- Improved containment, task completion, and customer satisfaction metrics.
- Clear documentation and scalable design patterns adopted by teams.
- Strong collaboration and positive impact with cross-functional partners.
$125,000 - $138,000 a year
DOE
