HTC Global Services

Senior AI Associate - Microsoft Dynamics 365 & Copilot

HTC Global Services • $90K — $130K *
Dearborn, MI 48126In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field.
  • 3-5 years of professional experience in AI applications.
  • Proficiency in Microsoft Dynamics 365 and Microsoft Copilot Studio.
  • Strong coding skills in C#, JavaScript, and ASP.NET.
  • Experience with Power Apps, Azure DevOps, and plug-in development.
  • Understanding of generative AI concepts and prompt engineering.
  • Abilities to work with cross-functional teams and communicate effectively.

Responsibilities

  • Develop AI algorithms and models to address complex business challenges.
  • Create actionable insights through data-driven solutions.
  • Design and implement AI technologies including generative AI and NLP.
  • Research and refine AI technologies for enhanced efficiency.
  • Deploy AI conversational agents using Microsoft Copilot Studio.
  • Integrate Dynamics 365 with Azure OpenAI and external services.
  • Optimize Copilot performance and customize Dynamics 365 interfaces.

Benefits

  • Opportunities for professional development and growth.
  • Collaborative work environment with cross-functional teams.
  • Access to the latest AI technologies and tools.
  • Flexible work arrangements and support for work-life balance.
  • Innovative projects that impact operational efficiencies.
Full Job Description
Job Title

Senior AI Associate - Microsoft Dynamics 365 & Copilot

Overview

We are seeking a Senior AI Associate with experience in Microsoft Dynamics 365, Microsoft Copilot Studio, and AI-driven business applications. This role focuses on developing intelligent solutions, AI-powered automation, and custom Dynamics 365 applications while leveraging generative AI technologies to improve business processes and operational efficiency.

Key Responsibilities
  • Develop AI algorithms, models, and applications to solve complex business problems.
  • Build data-driven solutions that transform data into actionable insights.
  • Design and implement AI solutions using technologies such as:
    • Generative AI
    • Deep Learning
    • Natural Language Processing (NLP)
    • Image Processing
    • Cognitive Automation
    • Intelligent Process Automation
    • Reinforcement Learning
    • Virtual Assistants
  • Research and optimize AI technologies to improve automation, efficiency, and accuracy.
  • Design, configure, and deploy AI conversational agents and Copilot experiences using Microsoft Copilot Studio.
  • Leverage generative AI capabilities within Microsoft Dynamics 365 to improve customer service processes, automated communications, and real-time assistance.
  • Integrate Dynamics 365 with Azure OpenAI, Azure Cognitive Services, and external knowledge sources.
  • Optimize Copilot performance through prompt engineering, topic configuration, and monitoring.
  • Customize Microsoft Dynamics 365 forms, tabs, sections, ribbons, navigation, web resources, iFrames, sub-grids, and site maps.
  • Develop plug-ins, custom workflows, Business Process Flows (BPF), and portal solutions.
  • Build integrations using Power Automate, Logic Apps, Azure Functions, and Web APIs.
  • Develop Model-Driven Apps and Canvas Apps using Microsoft Power Apps.
  • Collaborate with technical teams and stakeholders to deliver business solutions.
  • Participate in technical design reviews, code reviews, testing, documentation, and troubleshooting.
  • Diagnose technical issues, data challenges, and application performance problems.
  • Contribute to Agile development practices and continuous process improvement.
  • Debug, maintain, and enhance application code.
  • Perform unit testing, quality assurance, and maintain technical documentation.

Required Qualifications
  • Bachelor's Degree.
  • 3-5 years of relevant professional experience.
  • Experience with Microsoft Dynamics 365.
  • Experience with Microsoft Copilot Studio.
  • Experience with C#, JavaScript, and ASP.NET.
  • Experience using GitHub or Git-based source control.
  • Experience with Power Apps, Azure DevOps, Plug-In Development, and Workflows.
  • Strong understanding of generative AI concepts, prompt engineering, and Large Language Models (LLMs).
  • Experience integrating AI capabilities within the Dynamics 365 ecosystem.
  • Experience with Copilot/AI integrations.
  • Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs is highly preferred.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with cross-functional teams.


About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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