The Senior Aftermarket Sales Analyst provides parts service and support information to authorized dealer organizations and customers, which will enable them to properly maintain their products. Participate actively in the streamlined process that enables the Aftermarket to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support teams.
Responsible for managing and coordinating the sales process for aftermarket defense components, including parts, repairs, and maintenance services to existing higher profile clients, by providing comprehensive support to the sales team, maintaining customer relationships, and ensuring timely delivery of products while meeting sales targets within the defense industry. In addition, this role includes direct people leadership responsibilities, including coaching, development, and performance management of team members.
This position operates in a hybrid work environment, offering remote flexibility with onsite attendance required as needed to support business objectives.
YOUR IMPACTThese duties are not meant to be all-inclusive, and other duties may be assigned:
- Review, identify, and supply accurate parts identification information to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to provide excellent quote response times and increase customer satisfaction.
- Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning.
- Responsible for documenting dealer inquiries and necessary information within the case management system.
- Engage with other departments within the organization to build positive relationships and resolution to recurring issues, including Engineering, Purchasing, Account Representatives, Warranty, Publications, and Technical Support.
- Support and work to achieve internal department key performance indicators.
- Participate in training opportunities to develop skills to better understand products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.
- Provide clerical and non-clerical duties within the department when necessary.
- Manage and participate in current and future projects for the department as assigned by your manager. Keep a log of all current projects and provide updates on the progress requested.
- Participate in cross functional teams and identify opportunities to support continuous improvement in the aftermarket parts supply chain.
MINIMUM QUALIFICATIONS- Bachelor's degree in a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
STANDOUT QUALIFICATIONS- Previous experience leading, mentoring, or developing team members.
- Excellent verbal and written communication skills.
- Project management experience
- Working knowledge of computer software (i.e. Microsoft suite of products including Word, Excel, PowerPoint, and Project). Experience with ProPricer also a plus.
- Strong technical aptitude, experience with vehicle maintenance parts.
- Associate degree in a related field or relevant equivalent work experience.
Pay Range:$73,200.00 - $117,800.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
